Found in: Neuvoo UK

We are currently recruiting Crime Recording / Resolution Officers based in Manchester on 6 month contracts.Job role:To provide a 24-hour service to members of the public, operational officers and partners dealing with incident and crime reports.To apply a victim-orientated approach to crime recording and problem solving, focusing on protecting members of the public and keeping them safe.To seek all opportunities to appropriately, ethically and professionally assist the / informant as near as possible to the first point of contact and provide them with a clear understanding of how their contact will be progressed.Experience required:Grade CExperienced in a busy customer service environment where communication using the telephone is a substantial everyday part of the role.Experience of working effectively as a team member and building strong relationships within it.Experience of remaining calm in a crisis, thinking clearly to make decisions and seeing them through.Grade DAs per Grade C plus:To have been assessed as suitable for progression and competent in accordance with:Home Office Counting Rules.National Call Handling Standards.National Crime recording Standards.National Standards of Incident Recording.Accurately recording complex crimes without support from peers or supervision.Apply online or contact Lloyd Bailey at Peel Solutions for more information

calendar_today2 days ago


info Permanent, FullTime

location_on Manchester, United Kingdom

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