Manchester Metropolitan University

Residential Advisor 2021/2022 (BB-FE182)

Found in: Neuvoo UK

Description:

Job Description

The current opportunity is available for current Manchester Met students to apply for; if your application is successful, we will arrange your Jobs4Students registration before you start work.
The Residential Advisor role is available to full-time Manchester Metropolitan University students who are required to live in university owned or leased accommodation. As a representative of the university, you will provide a friendly and professional peer-to-peer event management and promotion service to students living in University accommodation in order to help them settle into life at Manchester Metropolitan University. It is the role of the Residential Advisor to help build a sense of community in the accommodation by bringing students together in social situations, to help them create strong ties with other students living in university accommodation. Main tasks
* To proactively visit and build relationships with a group of allocated residents for the first three weeks of the first term.
* To attend and actively participate in an induction and ongoing training, fortnightly team meetings, termly progress meetings and any other meetings or training relevant to the post.* To plan, promote and deliver social, charitable and educational face to face and online events within the accommodation. This will include working as part of a team to deliver campaigns on various aspects of student life and wellbeing.* To communicate regularly with your team and respond to reasonable requests from Student Living staff in a timely fashion, as agreed at the start of the year.* To recognise the boundaries of the role and work within them, seeking further advice and guidance from senior staff as necessary.* To allow viewings of your room to prospective students and other visitors, if requested.* To assist the Student Living Team in providing a face to face Reception service including duties such as post, answering queries – by phone or in person and other general admin tasks. * To ensure you observe University and Campus Services Policies and Procedures as communicated to you, including Health and Safety Policies.
Special Features
Work will be mostly during evenings and with some requirement to work at weekends, for example Welcome Weekend. You will be expected to work on Arrivals weekend/week welcoming students to the accommodation. Your licence agreement will commence before this weekend and dates will be finalised, nearer the time.
Miscellaneous
* You have a legal duty, so far as is reasonably practicable, to ensure that you do not endanger yourself or anyone else by your acts or omissions. In addition you must cooperate with the University on health and safety matters and must not interfere or misuse anything provided for health, safety and welfare purposes.
* You are responsible for applying the University’s Equal Opportunities Policy in your own area of responsibility and in your general conduct.
* You have a responsibility to promote high levels of customer care within your own areas of work.
* You are expected to engage in the setting of objectives in order to assist in the monitoring and development of performance.
* You may be required to undertake a specific Health & Safety role, commensurate with your role, to support the University in meeting its statutory Health & Safety obligations. This could include acting as a DSE Assessor, First Aider, Fire Marshall or Departmental Safety Co-ordinator. The allocation of such roles will be subject to the provision of appropriate training and assessment of competence.
* You have the responsibility to engage with the University’s commitment to Environmental Sustainability in order to reduce its waste, energy consumption and carbon footprint
Dates and Hours This role is expected to be for 306 hours over the academic year, primarily in terms one and two (additional hours may be offered), subject to a return to normal operations (this is subject to change). As the role is based on primarily face-to-face activities, this will be determined by any government guidelines on university activity. Should guidelines in place prevent aspects of the role being completed, the hours are expected to be approximately 170 hours over the academic year. Compulsory training will take place in September 2021 (dates TBC), as well as further training during the role. Recruited Residential Advisors will be required to work at the Arrivals weekend/week (dates TBC). Halls of Residence Please see details of the Halls of Residence eligible for Residential Advisors to live in here. Person Specification This role is only open to current Manchester Met Students who will be enrolled on a full time degree course for the duration of the 2021/2022 academic year.
Essential Criteria * Good oral and written communication skills and ability to interact with a broad range of customers.
* Highly motivated and able to work as a member of a team.
* Ability to use initiative and judgement to resolve issues and prioritise duties effectively to meet agreed deadlines.
* Ability to use appropriate computer systems and software packages, including Microsoft Word, Access, Excel, or equivalent.
* Awareness and understanding of importance of good customer service.* Experience of living in student accommodation, including Manchester Metropolitan University or private halls.
* There is a requirement for Residential Advisors to live in Manchester Metropolitan University owned or leased accommodation
* Shifts will be a mix of day time, evening and occasional weekend work. You will be informed in advance of the shifts you are required to work.
* Assist with any other duties as directed by the Residential team to support the student experience.
Desirable Criteria
* Knowledge and understanding of working with students in the community and the associated issues.
Please Note * Recruited students will be required to attend two days of Residential Advisor training in September 2021 as well as further training.
* Recruited students will be required to work at the Student Living welcome weekend September 2021.

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