Volvo Construction Equipment Deutschland

Technician (BB-3FBDB)

Found in: Neuvoo UK

Description:

Working closely with the team in order to create high levels of morale and focus to ensure that work is completed in a timely manner and with excellence in quality.
Effective communication with the Workshop Controller and CSR’s to ensure that you have valid job specifications and time budget prior to work commencing. Ensuring that customer expectations are managed at all times by working with each stage of the service process.
Principal Responsibilities
  • To ensure that you are following the Service Process Maps agreed with Workshop Controller
  • Provide timely updates on progress to CSR (or customer when out of hours
  • Manage job issues / problems in real time to control the quality of the repair and minimise variances versus budgets
  • Provide diagnostic and technical diagnosis and accurately specify repair solutions
  • Specify repair solutions to facilitate the production of quotes / works orders using chassis-specific IMPACT job content / packages
  • Specify repair solutions for defects / minor defects found during service or other planned work
  • Ensure time recording procedures are complied with including correct use of X codes as per productivity policy
  • Ensure timely hand over of completed, fully specified jobs to CSR for invoicing
  • Carry out effective shift hand over including any outstanding repair order & customer issues
  • Ensure you work to the Company Health and Safety policy
  • Be responsible for the Workshop environment, special tools & equipment used during the shift & report any deficiencies.

  • Shifts
    Working Earlies and Lates over a 40 hour week as follows:
  • 0600 to 1430 and 1330 to 22.00 with a 30 min break
  • Sat morning shift working as and when required
  • Extra payments for Saturday mornings, Standby and Call Out
  • Knowledge:
  • Significant experience of working as a technician within the motor vehicle industry
  • Good knowledge of VOSA requirements and MOT testers manual.
  • An understanding of Operators Licence Laws and Regulations
  • Warranty & Contract scope & procedures
  • The application of Standard Times
  • Knowledge of workshop KPI’s
  • An in-depth understanding of the Service Process stages relevant to the role
  • An appreciation of our customers, the environment in which they operate and the direct impact we can have on their business
  • Technical product knowledge

  • Required Competences:
  • HGV Technician City and Guilds, NVQ 3 or equivalent
  • To be able to effectively communicate at all levels both written and verbally
  • To have questioning, listening & information gathering skills
  • To be able to work in an organised & methodical manner ensuring that all daily tasks are completed
  • To be able to modify your approach in specific circumstances to ensure a positive outcome
  • To be able to understand & analyse technical issues & propose appropriate solutions
  • To be able to operate GDS and Impact systems, specific to the process stages
  • Basic knowledge of Microsoft Outlook
  • Benefits:
  • Overtime above basic weekly hours and for Saturday mornings.
  • 25 days rising with service
  • Pension scheme
  • Healthcare Scheme
  • Employee discounts across retailers, cinemas, ++++
  • Cycle to work scheme
  • Discount on Renault and Volvo cars
  • Renault Truck Commercials Ltd is an equal opportunity employer

    calendar_today4 days ago

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    info Temporary

    location_on Felixstowe, United Kingdom

    work Volvo Construction Equipment Deutschland

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