The Technology Product Owner manages the technology product roadmap, backlog and lifecycle for one or more products and the associated product development value-streams. It will be necessary to negotiate, manage and agree demand into the practice for these products and manage the finance and operational governance to develop and launch the technology product/feature.
You will work closely with LoB Product Managers, practice leads, vendors, technology and operations teams to build the technology backlog to inform and deliver the product/platform strategy and roadmap. This will require you to have a strong technology understanding for the products that are to be developed. You will also align and prioritise technology innovation and customer co-creation for the practice.
You will negotiate, manage and agree demand into the practice and manage the finance and operational governance alongside LPM and other stakeholders.
The product owner (responsible for the ‘how’) will engage with the Product Architect, Service Design, Delivery and Operational teams to ensure clarity in the asks and support the respective teams in delivering the desired business outcome. You will help the LOB product manager (accountable for the ‘what’) to build the product roadmap, advising mandatory technology/operational capabilities, progressing impact assessments and agreeing on behalf of the practice that the final prioritised roadmap is viable from a technology, cost and delivery perspective.
You will input to the creation of product capability requirements for developments working jointly with the LOB product manager who leads this. You will then translate these into lower-level product/platform/operating model feature requirements ensuring these are underpinned by an E2E technical architecture (inc user journeys and service models) working with other roles in Technology (e.g architects and squad leads)
You will be responsible for in-life technology product ownership activities encompassing the product features/functionality, E2E product operating model and ensuring any issues/challenges and associated asks are suitably prioritised in Product Backlogs to be addressed through product/service enhancement activities.
With us, you will:
Manage the interface between the UCC Practice and the LoB Product Manager(s)
Own the Technology Product/Platform Strategy, Roadmap and backlog (may also include platform, apps, integrated solutions); use Technology Strategy, Tech Guidance, Lifecycle activities and Operational feedback as input
Interlock overall product/platform costs/budget/demands with LoB Product manager, LPM, Finance and through governance. Ensuring continuous focus on cost management.
Lead on the technology planning process for the technology product. Confirm mandatory technical debt, enablers and KTLO to go onto the plan along with recommendations e.g. security & data privacy, technology insights and vendor roadmap.
Progress new demands into impact assessment working with LPM. Agree on behalf of the practice that the LoB prioritised roadmap is viable from a technology, delivery and cost perspective.
Manage the output and budgets through governance agreeing EPICs, capabilities and sequence these into NPD.
Align, and prioritise, new technology innovation work taking inputs from the LoB Product Manager. Also look to bring co-creation into technology innovation and product development. The product manager will help to align such requirements with the customers/markets/channels.
Own each of the Product backlogs, being responsible for managing the relationship with Product Managers, operational teams, key stakeholders and their priorities, and coordinate the translation of these onto the development teams
Input to the creation of Product capability requirements with the Product Manager.
Translate the product capability requirements into buildable, feature level requirements working with the squad leaders and architects to feed into the design/dev/eng teams)
Manage local market integration and interface for product developments. Ensure that the technical specifications to be built align to local product/technology needs, share and interlock the technology plans, capture, cost SLA and vendor requirements
Undertake in-life technology management (inc service and systems)
Inputs to create product collateral (Service specs, SLAs, training)
Ensure that new technology/vendor selection decisions meet the product requirements including features, unit costs, service models, CX, SLAs, roadmaps
Engage with Vendors to understand their roadmaps and lifecycle plans to inform the Technology Product Roadmap and backlog
Preparation and Participation in SI/PI Planning As a member of the extended Product Management team, the PO is heavily involved prep for Solution/Program Increment planning helping the teams prioritise asks and collate a view of the budget asks into LoB
Apply if you have:
Technical product development / product owner experience
Strong understanding of Internet products/technologies to validate requirements/designs and provide appropriate feedback
Brings a balance of customer, business, operational and technology understanding to relate technology solutions to outcomes
Strong collaboration, communication, team working, stakeholder management and influencing skills
Having a working knowledge of DIA, Broadband, LTE/5G, Fixed Wireless Access architecture, product offerings and SLAs is essential
Ability to build E2E technology plans specific to products and platforms
Customer centric focus ideally with experience defining capabilities and features through customer co-creation
In-life technology management and KPI performance relevant to products
Roll out and manage in-life vendor cost and service performance specific to products Budget management and performance
Experience building technical specifications for capabilities and in turn agile features, service models, in conjunction with business and technology teams
Backlog management and prioritisation
Working knowledge of data privacy and security by default and by design principles and alignment to Information Security frameworks
Managing in multi-market and global environments
Experience leading and delivering high performance through teams in Telecoms / Technology industry (Senior roles)
Agile product development experience (e.g. SAFe, Spotify, Scrum) and qualifications
Experience of working with Connectivity and adjacent products – e.g. SD-WAN, SD-LAN, VNFs, Underlay technologies including IP-VPN, Ethernet, Internet and Manged Security – e.g. DDoS & Firewall
Working knowledge of enhanced Internet services like MAPS is beneficial
Foundational technology qualifications for the domain (desirable)
Experience with Office and Collaboration apps, also product development tools e.g. Jira, Confluence.