Vanrath

IT Assistant (BB-C759D)

Found in: Neuvoo UK

Description:

IT Assistant

VANRATH are pleased to be working exclusively with the largest independent legal firm in NI who have just been named Law Firm of the year. Their focus for all their employees is aimed around great exposure and experience as they are market leaders and are ranked No.1 in most areas of their expertise in NI. They plan to to accelerate their growth, continue to develop a world class talent pool and further their skills in key strategic areas. This is a great opportunity for someone stepping out in their IT career and wants to learn from an incredibly well established IT Team.

The Role

Will include but not limited to the following responsibilities:

  • Resolving customer support enquiries from email, in person or phone requests, logging and maintaining all support requests in the IT Service Desk
  • Take ownership of service desk calls and work with them through to conclusion escalating to the team when required
  • Maintaining and configuring existing hardware and reporting faults to third party companies
  • Support in hardware/software such as; Microsoft Office suite (2016/Office365), LAN/WAN/VPN connectivity, Laptops, pc’s and servers.
  • Maintaining IT systems and equipment
  • Information Security
  • The Person

    You will be able to explore and resolve first line queries, using problem solving skills and technical knowledge to communicate clearly and professionally to service users at all levels. Key success criteria:

  • Proven 1-2 years experience in first line support role
  • Have 3rd level or IT professional qualification
  • Meet Deadlines
  • Work well as part of a team
  • Remuneration

    The salary is negotiable depending on experience but would be around the 21K-25K mark depending on experience. This also comes with a generous holiday allowance and a great atmosphere whilst playing a key part in interesting work.

    calendar_today1 day ago

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    info Permanent

    location_on Belfast, United Kingdom

    work Vanrath

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