Livi

User Researcher - Patient Experience (BB-4C7C3)

Found in: Neuvoo UK

Description:

Role

Description

As a User Researcher you will help us gain a better understanding of our patients’ needs, behaviours, emotions and perspective as well as explore new journeys, segments, and products.

You will promote a mixed methodology approach to insights and help us move from tactical to strategic insight work in collaboration with product, analytics, and design. You will be embedded in our Patient UXR team and support your teammates in improving the user research practice and visibility in Livi.

Responsibilities

  • Oversee and drive exploratory, foundational, generative and evaluative research initiatives in the Patient Global Core focus area
  • Collaborate with cross functional teams in and across your product area
  • Support and drive initiatives that improve, scale, and increase the visibility of the UXR practice at Livi with focus on patient UXR
  • Experience

  • Proven experience in user research, with significant expertise across several research methodologies
  • Comfortable with planning, prioritising, conducting, analysing and communicating research
  • Worked closely with analytics on mixed methodology research before and familiar with quantitative research methods
  • Who are you?

  • You are a researcher first and foremost and care deeply about creating a deep understanding on our users
  • You have a high sensitivity to internal bias that can render low quality insights
  • You are a role model when it comes to collaboration, problem solving, and integrity
  • You have an interest in strategic research and always try to push for research projects that help align user and business goals in the company
  • You are a storyteller and know how to create clarify on the connection between user and business goals
  • Added bonus if you can conduct research in an additional language preferably French or German
  • Added bonus if you have experience from multiple health care systems in our markets (UK, Germany, France, Norway, Sweden) or in general
  • calendar_today2 days ago

    report

    location_on London, United Kingdom

    work Livi

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