Davies Group

Team Manager (BB-918DE)

Found in: Neuvoo UK


Team Manager – Stoke on Trent

Davies Group are currently looking for a Team Manager to support a busy claims team within our Stoke office. Joining Davies as our new Team Manager means that you’ll play a key part in managing a team dedicated to the management of household claims for numerous clients. So, you’ll need to come to us with a strong Property Claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.

Duties & Responsibilities:

  • Ownership and oversight of the a claims handling team including team leaders

  • Monthly Bordereau and MI where required

  • Client contact point

  • Undertake client communications and meetings

  • Development of team leaders and claims handers to achieve client SLAs

  • Continuous improvement focus leading excellent customer service and technical delivery of claims

  • Complaint escalation point

Skills & Experience:

  • A genuine passion for team management

  • The confidence and gravitas to act as an efficient escalation point: Claim and team related queries / Complaints

  • Previous experience of involvement in continuous Improvement

  • A solid understanding of recruitment and capacity planning

Do you manage, or do you lead?

We believe that the impact of an inspirational manager is priceless, and if this is a value you share, joining Davies as a People Manager will be a great fit for you. Our People Managers all bring something different in terms of their technical and professional expertise, but they all share a passion to create effective teams. There’s no organisation quite like Davies to support your leadership career; to enrich and apply the skills you already have, as well as support you to cultivate new ones through a suite of training options. We’re proud of our development culture, and our continuing investment in a wide range of internal programmes and external qualifications.

So, are you a Davies person?

Our culture is the foundation of who we are. We don’t do “business as usual”! We’re set apart by our Disruptive Thinking, our unique “Innovation Lab” programmes, and a solid Corporate Social Responsibility.

As we continue to grow and diversify it’s crucial to us that all Davies colleagues stay true to our “Big IDEA”: to Inspire, Deliver, Empower and Aspire. These values remain the cornerstone of what we do and being a People Manager means promoting these values as well as living them.


  • Free local parking

  • Pension - match 5%

  • Life Assurance (2 x basic salary)

  • Free Headspace membership

  • Access to training and professional qualifications

  • Innovation Lab Programme


Take your first step towards becoming a Davies Person! Follow our simple application process by clicking “Apply Now” at the bottom of this page.

calendar_today3 days ago


location_on Stoke-on-Trent, United Kingdom

work Davies Group

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