Voyage Care

Business Process Analyst (BB-ADC6F)

Found in: Neuvoo UK


Job Description

Job Family: Service Optimisation

Location: Lichfield, Staffordshire

Pay Rate (£): Up to £40,000

Vacancy Reference: 027423

Main Purpose

To be an integral part of our business process development and management. You will be working on a variety of process improvement tasks and projects and will work on the end to end cycle from understanding and gathering requirements and issues, formal documentation through to support for implementation and training.

Core Duties

  • Support the Operations Change Manager to map existing business processes
  • Be involved in relevant projects across the business to ensure all new processes are mapped, existing business process are kept up to date and impacts are considered as new systems and processes are being developed
  • Engage with key stakeholders throughout group support and operations to understand needs
  • Lead or participate in small workshops or information gathering sessions to gather intelligence around process and business challenges
  • Create process plans that contain project goals, milestones, and resources
  • Develop a good understanding of business process across the business and how processes impact each other
  • Carry out analysis of current business processes and identify opportunities for enhancement
  • Develop innovative solutions to improve efficiency of day to day processes
  • Create solutions with a positive attitude to change whilst remaining responsive to business need
  • Develop policies, procedures and supporting documentation to support new and updated processes
  • Review effectiveness of active process improvement initiatives and make useful recommendations on further improvements
  • Help to develop and embed standardised process structure and governance across the business
  • Knowledge & Experience:

  • Previous experience of creating or working with process maps
  • Proficient in MS Office, particularly Visio, Word & Excel
  • Previous experience within health and/or social care sector
  • Involvement in or co-ordination of project work
  • Skill & Abilities:

  • Logical and Methodical way of working, with excellent analytical and problem solving skills
  • Strong communication (in person, by telephone and in emails) and influencing skills with the ability to interact across all levels of management
  • High level of attention to detail and high level of accuracy
  • Commercial awareness
  • National travel and overnight stays may be required as part of your role in line with business needs
  • In return you will receive a competitive salary plus car allowance, 25 days annual leave + bank holidays and your birthday off, life assurance, pension contribution, and Voyage Care’s reward scheme.

    Make a great career choice and apply now!

    calendar_today1 day ago


    info Full time

    location_on Lichfield, United Kingdom

    work Voyage Care

    I expressly authorise the Terms and Conditions

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