Capita Europe

Service Delivery Manager (BB-AB44A)

Found in: Neuvoo UK


Job Description:

Help us strengthen our team as Service Contract Manager with Capita Secure Solutions and Services

Successful applicant must be eligible to obtain UK SC Level of clearance.

Location - This role remote -Home-Based with flexibility to travel to client sites which is across the South of England.

This role sits within Capita Secure Solutions and Services business unit, providing the Business, Service, Contract and Financial management of a number of Emergency Services Command and Control Contracts and Customers.

The Service Contract Manager will develop and maintain relationships with stakeholders within Capita, Customers and other 3rd parties including suppliers to ensure all contract related risks, issues and opportunities are effectively managed and delivered to budgeted contract revenues and profitability within a context of continuously improving Service contract performance.

What you’ll be doing:

  • Building and maintaining long-term relationships with SSS Customers, ensuring that the services from Capita continue to meet the business requirements and best value criteria
  • Understands the business needs of the Customer as well as the technical solution
  • Financial management and accounting of the contract
  • Seeking additional revenue opportunities within the SSS Customer Base
  • Act as the conduit for Contract Change Notices (CCN) to and from Capita
  • Ensure that Variation Orders (VOs) and CCNs are progressed through to completion
  • Continually checks and reports that the Customer is receiving demonstrable value for money from Capita products and services
  • Ensure services are delivered within contract framework and all relevant standards, particularly ISO9001, ISO20000-1 and ISO27000
  • Act as the prime point of contact for the Customer with regard to escalation of issues including incident, problem, change and service requests
  • Highlights areas where Capita may be challenged in meeting the agreed SLA and encourages strategic discussions with the Customer to determine best methods for mitigating such risk areas in the future through joint service improvement initiatives
  • Manage and agree service credit calculation provisions where appropriate with the customer.
  • Ensures service reports are delivered to specification and on time to the Customer
  • What we’re looking for:

  • Experienced Service Contract/Supplier Manager.
  • Demonstrable experience of administering and delivering Service Contract Management with considerable exposure to Managing staff in Operational and Process Management areas.
  • Strong Interpersonal skills.
  • In depth knowledge of ITIL Processes
  • Good working knowledge of ISO 20000-1 /ISO27000 processes
  • Excellent Customer facing skills.
  • Relationship Management.
  • Excellent Verbal and Written Communication and negotiation skills.
  • Presentation skills.
  • Accreditations and Qualifications
    • ITIL Operations Management
    • Business Relationship Management
  • About Capita Secure Solutions and Services

    At Capita Secure Solutions and Services, we’re supporting public health and safety. We’re partnering with the Police, Justice System, Emergency Services, as well as infrastructure providers, to deliver secure, resilient and innovative solutions. We’re transforming control room operations by helping to dispatch 30,000 emergency responses every day, and protecting the public and our police service with body worn video management. Join us and discover better ways to help emergency services to focus on what matters the most – protecting people.




    United Kingdom

    Time Type:

    Full time

    Contract Type:


    calendar_today4 days ago


    info Full time

    location_on Chippenham, United Kingdom

    work Capita Europe

    I expressly authorise the Terms and Conditions

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