As a User Researcher you will help us gain a better understanding of our patients’ needs, behaviours, emotions and perspective as well as explore new journeys, segments, and products.
You will promote a mixed methodology approach to insights and help us move from tactical to strategic insight work in collaboration with product, analytics, and design. You will be embedded in our Patient UXR team and support your teammates in improving the user research practice and visibility in Livi.
Oversee and drive exploratory, foundational, generative and evaluative research initiatives in the Patient Global Core focus area
Collaborate with cross functional teams in and across your product area
Support and drive initiatives that improve, scale, and increase the visibility of the UXR practice at Livi with focus on patient UXR
Proven experience in user research, with significant expertise across several research methodologies
Comfortable with planning, prioritising, conducting, analysing and communicating research
Worked closely with analytics on mixed methodology research before and familiar with quantitative research methods
Who are you?
You are a researcher first and foremost and care deeply about creating a deep understanding on our users
You have a high sensitivity to internal bias that can render low quality insights
You are a role model when it comes to collaboration, problem solving, and integrity
You have an interest in strategic research and always try to push for research projects that help align user and business goals in the company
You are a storyteller and know how to create clarify on the connection between user and business goals
Added bonus if you can conduct research in an additional language preferably French or German
Added bonus if you have experience from multiple health care systems in our markets (UK, Germany, France, Norway, Sweden) or in general