Service Support Advisor - Cardiff (BB-B469C)

Found in: Neuvoo UK

About this role

Internal Employees – Please apply via the internal job news. The following link is for External applicants only.

Service Support Advisor

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society, and our communities. We need you to help us do this.

Why this role matters

Openreach is driving Britain’s digital revolution by providing the infrastructure that connects tens of millions of homes and businesses across the UK. With a network that covers 30 million customers and 8 million broadband lines, our communications keep friends and families in touch, ensure essential services are delivered, and enable businesses and global markets to grow. Having a fast internet connection has never been more important, which is why we need to be ready to support customers and colleagues when they have an issue or query, either by email, on the phone or via other channels.

You'll have the following responsibilities

What you'll be doing

In this permanent role, you’ll be working in our Service Support team, where we pride ourselves on being there for our customers whenever they need us. That means you must be ready to work across a variety of workstreams to meet customer demands providing valuable support for temporary peaks and demands, operational trials, and processes. The pace is fast and no two days are ever the same. You could one day be planning a new cable route and the next picking up a complex technical issue from an engineer. We will support you all the way. Including being trained on advanced computer and telephony systems.

You’ll be working in an office based in an operational environment. Covering shifts between 08.00 and 18.30 Monday - Saturday (currently no Sunday or Bank Holiday working).

You'll have the following skills & experience

What skills are we looking for?

Along with having exceptional Customer Service skills already, we’ll need to see these key attributes. You are helpful, adaptable and a clear and concise communicator.

You’re someone that colleagues and customers can rely on. With a positive attitude to overcoming obstacles and keeping things moving.

You get a buzz out of the building relationships, taking the initiative, and solving problems

You’ll strive to meet targets and take ownership to deliver brilliant results.

Possess a good level of all things IT (including knowledge of Microsoft Excel), and can quickly learn and become proficient with new computer systems and processes.


Why choose us?

An excellent starting salary of £24,360 plus 10% bonus (Potential earning of over £26,796)

Whilst being flexible is important to respond to our customers’ demand, we also understand the need for a good work-life balance; so where possible there’s a choice of start and finish times according to personal and business needs, including part-time working.

You’ll also enjoy a diverse work environment and be supported in your ongoing career development.

We also offer a wide range of benefits including:

Free broadband, BT TV and BT Sport

22 days’ annual leave (plus bank holidays)

Access to a whole range of products and services that come with great discounts

Automatic enrolment into our pension plan

Opportunities to progress into higher graded roles

When we get it right, we change people’s lives. Does this sound like a career for you?

We value different perspectives, skills, and experiences. Diversity makes sense for us, our customers, and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.


About Openreach

Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connect to the world.

We're a wholly owned subsidiary of BT Group, and our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. And we’re on a mission - to make the country’s digital network services faster, better and more affordable.

Our people are experienced, resourceful and innovative, working on vital projects that help support the nation at work, in learning, on the move, at rest, at play, in emergencies and much more.

So if you’d like to be a part of an exciting organisation that’s making a real difference, why not join us today? You can read more here about .

calendar_today4 days ago


location_on Cardiff, United Kingdom

work BT

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