Host at St. Pancras Renaissance - The Hansom (BB-92CB1)
Found in: Neuvoo UK
Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel
As a Host at St Pancras, you are responsible for delivering the warmest of five star welcomes in one of our Food & Beverage outlets – The Hansom. Our guests visit us with expectations of attentive yet relaxed service where your personality and professionalism are delivered in equal measures. The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. One warm smile and one warm welcome at a time is how we’ve built our reputation and it’s your job to uphold this! Goodbyes are just as important as a warm welcome and creating memorable moments for our guests in your role is key. You will also be responsible for using reservation systems, answering guest enquiries (both telephone and email), and delivering information on pricing, product and menu items.
You’ll need to know your stuff:
Product (food & beverage), menu, operational, service knowledge is essential
Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
You must be proactive with your learning; this includes menu items and service standards – you are welcome to take copies of menu’s etc off shift with you to be able to do this
Our guests must receive a consistent level of service the first, second and fifth time they visit The Hansom – if you do not keep up to date with changes within the department, you will not be able to successfully execute this.
Knowledge of Health, Safety and Hygiene (sanitation, cleanliness)
Knowledge of reservation systems and computer software
Excellence in spoken and written English is key in responding to guest enquiries
Attendance at Monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.
You’ll be expected to deliver on the following:
Maintain an exceptionally high standard of five star luxury lifestyle service within The Hansom.
Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
You are expected to deliver service to your full potential when you are here – our guests are paying good money in all outlets in the hotel and without them, we wouldn’t be able to receive our monthly wage.
In return for delivering extraordinary service, you will be entitled to receive a portion of the service charge that our guests leave us if they have had a great experience.
You’re expected to maintain the cleanliness of all F&B equipment and areas at all times.
You are also expected to carry out other duties that may be required to ensure the F&B and overall hotel operation is properly maintained to provide a total guest experience.
Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application