Customer Fulfilment Specialist - London, United Kingdom - Prima Assicurazioni S.p.A.

Description

Prima is an Italian tech company that has been disrupting the insurance industry since its launch in 2015, achieving a € 100 million investment from Goldman Sachs and Blackstone in 2018.

Prima now boasts over 2 million of active clients and has started its international expansion:
it opened its operations in the UK and will be launched in Spain.

Our vision is to become the UK's best car insurance provider, using our best-in-class technology and a customer-centric approach to disrupt the market.

We are looking to build a customer service function that will require talented, knowledgeable and innovative Customer Fulfilment Specialists to lead this initial structure as well as helping us provide great customer experiences to our customers.

Specifically, you will take care of these tasks:

• Providing our customers with outstanding levels of service over the phone and through online channels
• Becoming a product knowledge specialist
• Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
• Ensuring any customer escalations are handled swiftly
• Being on hand to help our customers with any payment queries
• Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level
• Working closely with all team members
• Be part of the Saturday and bank holiday rotation

Very importantly, being the voice of the customer by providing regular customer insight to the wider business.

The role will not be limited to these functions and you may be required to complete additional work to support the company and our customers.

Requirements:

• Customer facing experience is essential
• Able to work Tuesday-Saturday
• Great communication skills
• A passion for delivering excellent experiences to customers
• Previous experience in Customer Support is a big plus
• Strong belief in TCF principles
• Problem solving abilities
• A cando attitude, comfortable working in earlystage start up, with the ability to adapt in a fast paced environment

In addition to the basic requirements, we will carefully evaluate these characteristics:

• Passion about providing outstanding customer service
• Ability to adapt to a changing landscape and relish working in a fast paced environment
• A hunger to learn new and exciting things

Benefits

Here's what we offer you:

• Competitive salary
• Competitive pension
• Private Healthcare cover
• Plenty of fresh fruit and healthy snacks
• Fully stocked drinks fridge
• Passionate and friendly team around you
• Hands on training and mentoring
• Opportunity for getting operational experience in a startup where both your work and the results are highly tangible and matter to the business

We are looking for permanent hires for our new, centrally located London office: 71-73 Carter Lane, London, EC4V 5EQ. Flexible working arrangements, where preferable, can be discussed with the hiring manager.

Prima UK is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by English laws.

Job Types:
Full-time, Permanent


Benefits:

• Casual dress
• Company events
• Discounted or free food
• Life insurance
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Do you need any kind of visasponsorship to work in the UK?