Business Administration Apprentice - Peterborough, United Kingdom - Homewatch Security Limited

Description

Overview:

Duties:

• Answering the telephone and liaising with staff, clients and other agencies to assist in the delivery of services.
• Learn to accurately input data into computerised systems, databases and spreadsheets and process and retrieve data as necessary.
• Providing customer service to inbound calls and dealing with questions relating to invoices, direct debits, engineer appointments and general account and finance queries
• Performing data entry roles, including updating existing records and databases including customer contact information, customer financial changes and installation information
• Setting up of new clients on the database, including service level agreements, direct debits and Xero accounts
• Assisting the Office Manager with NSI audit preparation and compliance, including the completion of installation packs and NSI certification for new clients
• Administer financial processes, including collection and distributions of monies and banking, processing invoices, arranging countersignature and payments.
• Managing inventory of office supplies, including stationery and multimedia equipment to ensure smooth office operations
• Communication with customers to advise all appointments and any changes to appointments
• Ensuring correct documentation is sent to sites where necessary within the time frame required
• Learn to provide support to individual managers as required, including diary management, travel planning, arranging and supporting events and arranging and servicing meetings

Experience:

• Word processing skills.
• Ability to effectively organise own workload
• Ability to accurately input and check data
• Ability to communicate effectively
• Ability to check for accuracy and give attention to detail.
• Ability to work in a team.
• Able to converse at ease with customer and provide advice in accurate spoken English
• Educated to GCSE level or equivalent including Maths and English
• Working knowledge of Microsoft Office (in particular Outlook, Word and Excel)
• Awareness of the role of an administrator and the function of the team the role supports
• Ability to use own initiative.
• Good interpersonal skills
• Commitment to personal and professional development
• Good personal organisation skills.

Things to consider
For this role the employer would complete screening checks including, but not limited to:
basic credit checks

• DBS checks

- previous employment checks
- academic/professional qualification checks
- identity verification checks
- address checks

This apprenticeship will provide valuable hands-on training in business administration, offering the opportunity to develop essential skills for future career growth.

Pay:
From £13,312.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person

Application deadline: 31/05/2024


Reference ID:
Business Administration Apprentice