Claims Handler - Lancashire, United Kingdom - Independent Appointments

Independent Appointments

Verified Company

Lancashire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

A Claims Handler is required to join an independent claims management/surveying organisation providing building claims solutions on a nationwide basis - you will join a busy and vibrant claims handling team where you will manage your own case load of new and existing property claims.

Training and Development of staff are key and actively encouraged.

Offering a competitive annual basic salary plus a twice-yearly bonus, flexi benefits, 25 days holiday plus bank holidays, remote working offered, hybrid is based in or near Lancashire.

As a Property Claims Handler, you will:

Answer incoming telephone calls and deal with incoming electronic instructions.
Handle and resolve insurance related technical questions from clients.
Monitor the progress of new and existing claims within strict deadlines.
Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
Handle and deal with appointments and management of thirdparty suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Applicant Requirements:

Experience required:

Claims handling experience
Excellent customer services skills within a telephone environment
Essential
Be able to work within a targeted environment

Diary management experience

Essential
Experience of booking and arranging appointments
The ability to manage and prioritise own workload
Experience of handling and dealing with challenging situations
Experience of handling complaints
Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact