Visitor Experience Assistant - Sleaford, United Kingdom - GLL

GLL
GLL
Verified Company
Sleaford, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Visitor Experience Assistant


The Hub and GLL are looking for a friendly, passionate, and enthusiastic team player to join our Visitor Experience team.

The post-holder will deliver a key role in providing a first
- class visitor experience to the Hub, whilst also assisting with the delivery of our busy exhibitions and events programme.


As a catering assistant you'll support the café and the team to achieve its full potential, ensuring the café can deliver consistency as well as helping put together creative food ideas for audiences and events.

The Hub's delicious menu includes locally produced seasonal food that is rooted in healthy eating values, offering plant-based, vegetarian, gluten and dairy free options.


You will also assist with exhibition and event administration; provide gallery tours and talks; help with installing and de-installing exhibitions; handle and care for the exhibits; assist with the research and development of future exhibitions; and assist with event and marketing tasks.


What you will do:


  • To be the first point of contact for all visitorrelated enquiries and support.
  • To provide a high quality customer service enriching the visitor experience and ensuring that both the artworks on display and members of the public remain safe at all times.
  • To proactively seek out opportunities to talk and engage with visitors, sharing your own knowledge, enthusiasm and passion for the wider cultural programme and offering details about forthcoming exhibitions, special events and bookable workshops.
  • Carry out audience surveys through questionnaire and actively encourage visitors to share their feedback and comments on their experience, responding to any queries accordingly.
  • Resolve routine problems and site issues that may hinder or damage a visitor's experience, for example providing directions or helping with car parking.
  • Strive to resolve issues quickly before they escalate using a range of communication styles to suit our different visitors.
  • Share knowledge with colleagues and support new team members to fully understand procedures, expectations and best practice
  • To ensure that the galleries and retail space remain secure; that the areas are clean and well presented; that all exhibits and artworks are condition checked and secure; that all equipment is safe and in working order; and that all promotional marketing material is well stocked.
  • To have a visible and welcoming presence in the centre's gallery spaces and reception, providing customer information and guidance relevant to the ever changing programme, as directed by the Visitor Experience Manager.
  • Under the guidance of the Visitor Experience Manager ensure the safety of visitors to the Hub.
  • Maintain up to date and good knowledge of the Hub's fire, safety and evacuation procedures and facilitate the evacuation in the event of an emergency and as directed by operational management.
  • Anticipate and resolve potential safety issues that may affect a visitor before they arise, or where not straightforward quickly escalate to the Visitor Experience Manager.
  • Be present and alert during opening hours to ensure the health and safety and comfort of all visitors and report problems to the Visitor Experience Manager/Operational management.
  • At time assist the Programme Manager in installing, deinstalling and researching and developing upcoming exhibitions.
  • Assist the Visitor Experience Manager in researching new stockists, with a focus on high quality local and regional products and designers, reporting stock levels and accurately reporting sales.
  • Any other duties consistent with the role and as requested by the Visitor Experience Manager.

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

  • A Values driven organisation
  • Learning & development to support career development
  • Good Pension schemes
  • Discounted gym membership for you and your partner.
  • A full time permanent position
  • Change accordingly
  • Industry leading rates of pay
- opportunity to join the GLL Society and have a say in how we are run plus associated social events

  • Exclusive discounts on our villas in Portugal
  • Exclusive discounts on our Ski chalets in Bulgaria
  • Health assurance
  • Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
  • Discounts across thousands of retailers (GLL Extras)
  • 25% off Red Letter Days
  • 25% off Buy A Gift
  • 20% off GLL spa experience treatments and associated products.
  • Ride to work scheme
  • Free eye tests and discounted glasses

About GLL:


As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities.

We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries a
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