Briefing and Experience Associate - London, United Kingdom - Hewlett Packard

Hewlett Packard

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Briefing and Experience Associate, you will be responsible for assisting in the planning and hosting of customers who visit the London Customer Welcome Centre.

You will work with a variety of internal stakeholders to prepare appropriate content and experiences, tailored to the specific requirements of the customer and account team.

On the day, you will assist in hosting the customer, delivering tours and experiences to inspire them, and ensuring the relevant experts from across the business are present.

Outside of the day-to-day, you will work within a broader global team to drive operational excellence within the center, leveraging established processes to ensure the impact of the briefing is correctly tracked and measured.

This is an office-based role, where you will spend the majority of your time in our London center.

Responsibilities:

Assist in planning, managing, and executing engaging customer experiences and briefings.
Deliver product demonstrations and guided tours to bring HP's products and solutions to life.
Work with account teams to identify and secure discussion leaders to support customer briefings.
Ensure appropriate preparations have been made across rooms, demonstrations, and product showcase prior to briefings to guarantee customer satisfaction.
Assist in developing effective agendas and content with appropriate discussion leaders based on the combined understanding of sales objectives, knowledge of HP products, solutions, and strategies.
Participate in prebriefing calls with relevant stakeholders to facilitate information exchange about the customer and to identify key messages for each speaker, and tailor experiences to customer use cases.
Partner with operations teams to ensure briefing impact on sales pipeline is correctly measured and accounted for.
Travel up to 20% of your time to support events, meetings, and tradeshows outside of the center as this is an office based role.

Education and Experience Required:

Bachelor's degree or equivalent experience, preferably in a technical field such as engineering or computer science.
Customerfacing experience in a commercial environment, e.g., sales, solutions engineering, customer success, is a plus.
Familiarity with the IT + UC industries and common customer pain points a plus.

Knowledge and Skills:

Good communication and presentation skills, both verbal and written.
Fluency in the English language required, other languages to enable support for remote briefings a plus.
Able to summarize technological concepts/features and translate their applicable business value to a variety of audiences.
Current experience and knowledge of fundamental Information Technologies such as System Administration, Remote Computing, IT Security, Operating Systems, Software, Networking technologies.
Capable of inferring key objectives from the sales team to deliver experiences that help achieve their sales objectives.
Strong interpersonal skills; ability to work as part of a local team and broader global organization.
Ability to interface effectively with multiple levels of the organization and functional disciplines.
Able to work under pressure in a fastmoving environment, ensuring customer experience is maintained despite changing circumstances and technical challenges