IT Service Desk Support - Milton Keynes, United Kingdom - Tate Recruitment Limited

Tate Recruitment Limited

Verified Company

Milton Keynes, United Kingdom

18 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Service Desk Support

Full time, office-based role

Up to £28,000 plus 20% shift allowance and excellent benefits.
***As Service Desk Operator, you will be working for a global organisation, assisting with the roll out of network equipment across various customer sites in the UK and Europe.

The role primarily involves the receipt of incident notifications from customers or network monitoring systems, on-going management of incidents (including technical troubleshooting), and subsequent resolution of incidents for external customers.

The UK head office is based in Milton Keynes, and you'll be working as part of a friendly and well-established team.

This would suit someone who has worked in an IT support/Service desk role previously.

***
In this job, your duties will include:

Log and own customer incidents
Update incidents with detailed and relevant information in a timely and effective manner
Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution
Technical 2nd and 3rd line troubleshooting and resolving remote site network issues
Ensure Customer Service Level Agreements are met or exceeded
Respond to customer enquiries in a timely and efficient manner
Ensure engineers are despatched when required and according to the SLAs in place for all customers
Provide reports for internal and external customers as and when required

Ideally, for this role we are looking for:
Field service or technical service desk experience is essential

Highly IT literate and with a technical understanding

Basic Network or Cisco knowledge would be a huge advantage

A natural problem solver and a strong communicator

***
Hours/Shifts

24 hour/seven day a week shift plan, which will include night and weekend working and working on some Public Holidays, depending on roster.

During the initial training period the shifts will be 8.30am - 5pm Monday to Friday.

When you are trained and feeling confident, the shift pattern will cover the following:

Early

Mid

Evening

Late

Night you can work from home for this shift)

Tate is acting as an Employment Business in relation to this vacancy.