Customer Renewals Advisor - Bristol, United Kingdom - RAC

RAC

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role

Do you know how to deliver an exceptional customer experience? Whether you've worked in retail, hospitality, sales or a call centre environment, as a Contact Centre Advisor you will carry out the responsibility of a Renewals Advisor to our existing members.

Base salary of £23,690 for a 35-hour working week, with an OTE of up to £28,416

As a Customer Renewals Advisor operating in our call centre, you'll take calls from RAC members who want to discuss their membership or are looking to renew their cover.

You'll be an expert on the features and benefits of RAC Breakdown Cover, and you'll have the customer service skills to keep them onboard.

This is a full-time, permanent role. Shift requirements will fall within our opening hours of Monday - Friday , Saturday and Sunday

Benefits and rewards:
FREE Ultimate breakdown cover for you and your household worth up to £500
FREE on-site parking
Overtime opportunities to boost your earnings
Flexible benefits you can tailor to suit you
Free European Breakdown cover including 7 days car hire to continue your journey
Amazing employee benefits including additional discounts on big brands, hotel stays and days out
Life insurance, performance rewards, and pension
Up to 31 days' of annual leave including bank holidays, plus family leave entitlement.

What you'll be doing:
Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do
Operate in a fast-paced environment, where we deliver exceptional customer focused solutions in order to retain our members
Effectively engage with members who are renewing their membership with us
Reviewing their Customer memberships and promoting our differences versus competitors

Providing great Customer Service to our customers through keeping accurate records up to date and providing the basic customer service responsibilities.

Recording member data and requests in an accurate manner using RAC systems

To be the best, we want the best.

We're looking for Customer Renewal Advisors who:
Enjoy talking to customers
Are empathetic and able to build rapport with our members, in an outgoing, engaging manner
Are self-motivated and passionate about finding the right outcomes for customers
Have a desire to deliver a first-class customer experience to over 2 million customers.
Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service.

What can we offer in return?

Bonus scheme with additional earning potential up to 20% OTE monthly
Competitive rewards package
Flexible shifts and working hour patterns
A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor
A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.

Together we are all #OrangeHeroes. Be a part of our journey