Customer Service Coordinator - Henfield, United Kingdom - Premier Managed Technologies Group Ltd

Description

An excellent opportunity has arisen for a _Sales Administrator/Customer Service Coordinator_ to join a very well-established business based in
Henfield, West Sussex.

This role will primarily involve liaising with customers, our internal team of engineers and suppliers, whilst providing administrative support in an accurate and timely manner to the sales team.

Who we are:

Founded in 1990, we are a forward-thinking supplier of managed print solutions based in Henfield, West Sussex.

We have been operating in the marketplace for over 30 years and we offer a large range of products to suit the needs of any office in the local area.

Our dedicated service support team provide our customers with a fast and dynamic response to any technical issues.


Phone:

Main Duties of the Sales Administrator / Customer Service Coordinator role:

• Manage incoming technical support calls, log these into the company service management system & allocate to the relevant member of our technical team, providing them with detailed information about the nature of the call.
• Ensuring that customer or supplier account queries are promptly acknowledged and handled or are directed to the appropriate colleague.
• Receiving and processing orders from customers and sales staff using the company's internal order management system.
• Using the appropriate online tools, regular monitor customers' equipment to identify if any consumables are required & arrange shipping or delivery where appropriate.
• Using the company's service management system, prepare sales orders and monitor stock availability to ensure prompt and on time dispatch of orders.
• Providing Senior Management with technical & sales data on a customerbycustomer basis.
• Processing supplier invoices utilising both our service management system and accounts package.
• Strong administrative and customer service background
• Customer service focus and ability to build rapport with clients and distributors
• Excellent organisation, time management and prioritisation skills
• Excellent communication skills and ability to communicate at all levels
• Strong knowledge of Microsoft Excel, Word, Outlook & Sage Accounts
• Ability to work in a team environment

The hours for the role are 9.00am to 5.00pm Monday - Friday, excluding public holidays.

Annual salary of £25K - £30K per annum dependent on experience, alongside other benefits, including 20 days paid annual leave.

Salary:
From £25,000.00 per year


Benefits:

• Company events
• Company pension
• Free parking
• Onsite parking
• Sick pay

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Henfield: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative: 3 years (required)

Customer Service: 3 years (required)


Work Location:
In person


Reference ID:
Customer service coordinator/Sales Administrator