Operations Associate - London, United Kingdom - Cubitts
Description
Operations Associate
For over 40 million people in the UK, spectacles are the first thing reached for in the morning, and the last thing taken off at night.
But the optical industry hasn't changed in over three centuries. Products are tired, standards are poor, and glasses wearers have got used to sub-standard experiences.
We're changing that.
_The role_
We are the team that makes everything happen, supporting our 15 beautiful retail stores, growing digital site and customer experience teams, and ultimately our hundreds of thousands of customers.
As an Operations Associate, your role is to get our ever growing number of orders to our brilliant customers, in the right way, and at the right time.
You will be part of a team which covers multiple touch points, including our state-of-art glazing lab, stock management, order management and fulfilment and logistics.
Your day to day role will include:
- Turning frames into spectacles, like water into wine: by preparing spectacle frames to the highest possible standards
- Glazing lenses with accuracy and attention to detail, maintaining consistently high standards
- Working closely with other teams, such as our retail stores and customer service, as well as Lab and Order Management, to solve problems as they arrive
- Making sure our spectacles get to the right place, by managing dispatch and shipping stations
- And ultimately making sure this happens in the right time, using internal KPIs and reporting to meticulous track progress and set priorities
- Act as an ambassador for Cubitts, helping to educate and excite others about our mission
_ Who you are:
_
- Motivated by the idea of being truly bestinclass
- Naturally drawn to incremental improvement, setting and then beating goals
- Highly methodical, you're able to focus on priorities, and work them through in an organised manner
- Excellent attention to detail
- Timely, committed and enjoy working as part of a dynamic team.
- Able to think on your feet and adapt to new and changing processes with ease.
- Demonstrate initiative, positivity and determination.
- Solutions minded, and systemssavvy
- Engaged and energised by our values; For all, Pioneering and Proud
_ Some nice things you'll get_
- Complementary spectacles
- Bespoke holiday allowance
- Personalised training and development with exclusive access to the YCN platform
- Yoga classes and lots of company socials
- Mental Health Partnership with Thrive: Mental Wellbeing
- Unlimited You Can Now Business Skills Training
- Qualified financial expert Bippit
- Contract_: Full Time, 40 hours. Brewery Road HQ. Includes weekend working.
- Salary:_ London Living Wage employer. £11.95 per hour
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