Collections Team Leader - Bicester, United Kingdom - Valda Energy Limited

Valda Energy Limited
Valda Energy Limited
Verified Company
Bicester, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Us and our culture.


Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led and customer focused successful solution.

We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers.

Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset.

Our culture and employee environment is always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events At Valda Energy you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.


Our Fantastic Perks.

  • Contractual 10% bonus scheme designed to celebrate dedication and recognise both personal and business performance.
  • Generous 25 days of annual leave plus bank holidays, allowing you time to recharge and relax.
  • Enjoy a worklife balance with Monday to Friday working hours, spanning from 8 am to 6pm.
  • Private Medical Insurance with Vitality Health, where you not only receive comprehensive coverage for your health needs but also enjoy a range of exciting perks. Unlock discounts and special benefits on popular products like Apple Watches, elevate your fitness journey with discounted gym memberships, and treat yourself to a weekly free coffee, and so much more.
  • Experience peace of mind with our Life Insurance policy, providing coverage at four times your salary.
  • Recharge kitchen
  • Enjoy an array of complimentary snacks, drinks, and lunch options, all designed to keep you fuelled and energised throughout the day.
  • Salary sacrifice pension scheme where we will match contributions up to 4%
  • Our inhouse learning and development team is devoted to nurturing your talent, unlocking potential and propelling you towards being your best.

The role.

How you will contribute.

  • Analyse, interpret, and report on team performance being able to analyse cause and effect and be able to implement changes to achieve company objectives. Reporting progress to the Collection Manager with an appropriate action plan when required
  • Deliver effective monthly performance reviews and probationary reviews, ensuring appropriate SMART objectives and succession planning are in place
  • Support the business to achieve operational efficiencies through digital first. Review team and departmental policies and processes to identify efficiencies and improved working practices to deliver an engaging customer experience which minimises bad debt write offs
  • Create effective professional relationships with key stakeholders across the business and externally. Work closely with colleagues to share best practice and create awareness of department issues throughout the business
  • Take responsibility for resolving escalated customer complaints through mutual resolution
  • Work closely with HR on all aspects of people management including workload planning, recruitment, absence management, attrition, and disciplinary meetings
  • Works as one team to drive and support company culture

About You.

  • CICM Qualified or equivalent (desired)
  • Energy industry experience (desired)
  • Prior experience in a contact centre leadership position or Collections environment
  • Ability to understand the triggers for debt and manage a team of Collection Advisors

Salary:
£28,000.00-£35,000.00 per year


Benefits:


  • Casual dress
  • Company events
  • Company pension
  • Onsite parking
  • Private medical insurance

Supplemental pay types:

  • Bonus scheme
  • Yearly bonus

Ability to commute/relocate:

  • BICESTER: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
More jobs from Valda Energy Limited
See all jobs of Valda Energy Limited