Failsafe Officer - Manchester, United Kingdom - Primary Eyecare Services

Primary Eyecare Services

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Primary Eyecare Services

Primary Eyecare Services (PES) is an established provider of high-quality extended eye care services (those beyond sight testing) utilising a large network of optical practice subcontractors across England (~2500).

PES currently holds and manages contracts on behalf of the primary eye care network, spanning ~70 NHS commissioners and delivering over 380,000 episodes of patient care each year with a total annual turnover of ~£25+million.

PES is a not-for-profit company, limited by guarantee. This sees the majority of generated income pass through to frontline eye care services in optical practices.

Role Purpose:

We are at an exciting time in the development of our company and now want to expand the failsafe team.

The person appointed will support the Lead Failsafe Officer with a variety of responsibilities to support patient safety across the organisation.

Your duties will include:

Work with internal team coordinators and senior leaders to develop effective processes and training.
Assist with the implementation of service failsafe including data collation, distribution, and oversight.
Acting as a point of contact for optical practices with overdue episodes of care, providing guidance and support to ensure patients are seen within clinical guidelines.
Using inhouse dashboards to determine practice performance.
Work collaboratively with clinical leads to support areaspecific failsafe projects.
Act as a contact for school screening teams to assist with enquiries relating to the postvision screening service.
Completion of weekly notifications to patients and practitioners taking part n the virtual glaucoma triage service.
Complaints management support handling cases with discretion and sensitivity.
Act as a point of escalation to senior leaders and line managers if any concerns arise.
Collaborate with RMS to ensure OPERA help library remains detailed and relevant.
Take part in internal team & external team meetings to answer failsafe enquiries and provide effective solutions.
Answer failsafe & governance enquires via Help Scout.

You will also have a responsibility for ensuring good relationships with key stakeholders - with Local Optical Committees, subcontractor practices and hospital staff.

Person Specification:

The post-holder must possess a variety of skills and proven demonstrable experience of:

Experience of supporting delivery of community service.
Experience of working with Primary Care Optical Practices.
Experience using Opera /eRs & Microsoft Office.
Excellent Interpersonal skills.
Ability to implement and support new initiatives to improve patient safety.
Ability to cope effectively under pressure whilst delivering results.
Demonstrate ability to work effectively as a team member assisting colleagues to deliver objectives.
Ability to express information in a clear, concise, and understandable way both verbally and in writing.
Ability to manage priorities.
Caring and empathetic attitude to patients.
Act in ways that support equality and promote diversity.