Digital Services Lead - Oxford, United Kingdom - Oxford University Press

Oxford University Press

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT US
We are the world's largest university press.

We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries.

We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge.

With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have global impact.

ABOUT THE ROLE

As Digital becomes the core of the Press's future, this senior role is accountable for the health, cost, and performance of our digital content and publishing services across a mix of internal and external suppliers.

An innovative thinker, the Digital Service Lead will be the strategic interface between our Publishing and Content Centre of Excellence and technology delivery teams across the Press and partners ensuring core Service Levels are met.

The role holder will matrix manage a wider team across the Press's technology partners driving a transformation in digital service delivery across the content tools portfolio.

The Digital Service Lead will also be a member of key Project Boards ensuring the right strategic decisions are made to deliver robust and performant services for our customers.

Key Responsibilities:

Represent and contribute to project and product governance forums on behalf of Product Operations and the wider Technology, ensuring clear accountability and decision making
Adopt a data driven approach to hold the Press's technology and service partners to account ensuring timely resolution of service issues.
Work with partners to ensure continuous improvement is embedded driven by data and comprehensive root cause analysis processes.
Collaborate with divisions to ensure ITDR obligations and product lifecycle align
Embed and iterate monitoring and reporting of KPIs and performance scorecards
Financial management and reporting of Global Technology product ops spend aligned with the content and publishing portfolio.
Participate in strategic and budgetary planning processes, identifying opportunities for driving efficiencies either through cloud optimisation or strategic product alignment
Ensure alignment of content and publishing digital services to architectural solution roadmaps and the implementation in production environments.
Facilitate the utilisation of appropriate technology and services from the portfolio to ensure that Press have the content solutions IT needs and when it needs them
Participate in field research in pursuit of new solutions and to evaluate the applicability and usefulness of current solutions.
Lead the collaboration with architecture, partners and the internal product teams to ensure digital services are align with industry and compliance standards.
Act as a key liaison across divisional and Group functional areas, including partners and outside vendors e.g. for proof of concepts with 3rd party suppliers

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

ABOUT YOU

Skilled communicator and excellent stakeholder management, ability to work and influence at Csuite level.
Has a record of accomplishment of success, keeping to commitments, credibility and a trusted advisor
Ability to work across multiple initiatives with strong delegation and empowerment skills.
Solutionsfocused, maintains clear sight of longerterm strategy to drive shorterterm outcomes.
Strong understanding of technology delivery methodologies and operational outcomes
Business Awareness: strong understanding of financial and commercials drivers behind the product portfolio
Customer Focus: comfortable with strategic customer engagement and an expert at determining actual need

BENEFITS
We care about work/life balance here at OUP.

With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week.

We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

Please see our Rewards and Recognition page for more information.

QUERIES

Division:Technology and Operations
Department:Service Management Office

Closing Date:3 May 2023- Salary:Dependent on skills and experience- Location:OUP UK - Oxford- Postcode:OX2 6DP- Full Time /

Part Time:
Full Time- Ref:3702