Gas Team Supervisor - Loughton, United Kingdom - Qualis Group Limited

Qualis Group Limited

Verified Company

Loughton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you love to collaborate and help businesses thrive? At Qualis as a
Gas Team Supervisor you will be to delivering excellent, customer-focussed services to our customers and maintaining properties to a high standards.

This exciting opportunity will be based in Loughton, Essex.

You will join us on a full-time basis in return for a salary between
£40,000 - £42,000 per annum plus other benefits.

Salary will reflect your skills and knowledge.

Your role and responsibilities:

To manage and motivate the team to deliver excellent customer focused services, resulting in high levels of customer satisfaction
Assistance with recruitment, training and performance management in accordance with our policies
To ensure that all work and activities are carried out in a safe and responsible manner, paying particular regard to standards of cleanliness and tidiness, controlling and minimising noise and dust levels
That the client's key performance metrics are met and activities are completed on time, to the correct quality
Be sufficiently competent to prepare a technical specification, preordering materials for an installation team to follow and ensure a heating pack is produce in line with clients requirements upon completion
To ensure engineers work within the preallocated appointment system, keeping prearranged appointments and driving efficiency along productivity levels
To collect and monitor individual and team performance information to ensure targets are met
Authorising works, variations and invoices within agreed guidelines and limits
To carry out pre and postinspections to ensure value for money and high levels of quality is achieved by team and subcontractors
To ensure that operational ICT systems are updated in a timely manner across all staff, with all works recorded, completed and costed to enable accurate financial and performance reports
Monitoring and driving productivity in conjunction our materials suppliers to reduce unproductive time and to improve our firsttime fix rate through improvement of the van stock and use of data
To ensure all engineers are able to fault find and accurately diagnose the repair or work required, determine the most efficient and effective value for money solution, while achieving a firsttime fix
To periodically carry out van stock audits and checks to equipment, examples include; steps and ladders
Monitoring and implementation of health and safety arrangements such as; auditing, inducting new staff, reviewing training requirements and risk assessments
To ensure staff fully utilise any communications and other assigned ICT equipment
To investigate and respond to customer feedback as required and in line with our policies with the ability to use this information to identify and implement or recommend service improvements and innovations
To undertake flexible working patterns as required to provide effective, customerfocussed services which includes taking part in the standby duty rota outside of normal office hours

What you will bring to the team:

Knowledge and skills:

Good communication and interpersonal skills with a strong customer focus and an ability to negotiate in a resolute and fair manner
Work collaboratively with colleagues, other staff, customers and partners to provide efficient and effective service
Ability to problem solve, balancing customer needs with targets and constraints
Provide advice and guidance to customers and staff and ability to manage challenge constructively and positively
Plan and organise workloads and activities in the most efficient, effective and economic way; securing maximum productivity
Manage and prioritise own workload and that of the team to take account of conflicting and changing demands and to meet agreed deadlines
Good knowledge of ICT systems and able to accurately analyse, summarise and report financial, performance and other data
Positively support the introduction, development and implementation of new technology and working methods to improve the service
Keep up to date with developments and innovations in the building maintenance industry and maintain own continuous professional development. Including working knowledge of relevant Health and Safety Legislation
Demonstrate a good understanding of safeguarding issues commensurate with the role

Qualifications and experience:

Current relevant ACS qualifications
Gas Safe Registered
Experience in the Gas industry to acquire the skills and techniques of your specialised trade
A satisfactory DBS check is required as part of this role.
Full driving licence
Experience with management of a multidisciplinary team including dispersed staff in the maintenance sector
Manging health and safety and welfare of operatives and subcontractors
Experience of planning, commissioning, delivering and monitoring repairs, maintenance and improvements to void and occupied properties
Have previous experienc