Cctv Agent - Nottingham, United Kingdom - Chubb Fire & Security

Chubb Fire & Security
Chubb Fire & Security
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Part time
Description
Company Description

Security Monitoring Centre now has an opportunity for a full time Customer Service Advisor (Part Time) in Nottingham.

The main goal of this role is to assist with the monitoring and respond to CCTV and intruder alarms based at our recently refurbished Nottingham Security Monitoring Centre.


Salary £10,936pa (including shift allowance) rising to £11,500pa (including shift allowance and following successful completion of probation)
You will work 19.25 contractual hours per week.


Examples of working hours available:
weekday early mornings, weekday evenings and weekend day shifts.


Job Description:


What will I be doing as a Customer Service Advisor?

  • Process CCTV and alarm activations speedily and accurately
  • Inform the relevant Emergency Services and Customers of relevant information in relation to their system
  • Handle internal and external customerrelated enquiries and deliver high levels of customer service at all times

Qualifications:


To be successful in this role you will:

  • Have previous customer service experience, ideally telephone based
  • Possess clear communication and interpersonal skills
  • Be able to work on your own initiative as well as working as part of a team in a customer service environment
  • IT skills
Additional Information

What can we offer you?

  • Competitive salary
  • Progression based upon skillset, with Senior Operator positions with salary of £11,845pa (including shift allowance)
  • Overtime paid at 1.5x basic rate
  • Bank Holidays paid at 2.5x basic rate,
  • Christmas Days and New Years' Day at 3x basic rate
  • Generous pension scheme
  • Benefits Central Platform hosting employee reward and recognition initiatives as well as health and wellbeing resources

More about us:


  • Creating solutions for people and our planet, our company values are our absolutes _
    _ RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. __We work and win together, while never compromising our values. _


Security Monitoring Centres (SMC) is made up of three of the UK's leading security businesses; SMC Custodian, SMC Vision and Mentor Business Systems.

Combined, these businesses have over 70 years' experience in developing technology and training our people.

Additionally, as part of the global API Group, we deliver exceptional service at every point to hundreds of thousands of customers, ranging from monitoring life safety systems, telecare, intruder, fire, CCTV monitoring, remote concierge services and the provision of service management software.

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