IT Support Associate - London, United Kingdom - Amazon UK Services Ltd.
Description
One or more years' experience supporting operating systems (Windows, Macintosh or Linux)- Experience supporting through various channels (onpremise)
- Experience using a ticket system for customer service requests
- Experience with PC imaging
- Experience with hardware troubleshooting (Client/Sever, Network equipment)
- Proficient in English
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online.
Key job responsibilities
This role is a technical on-premise position supporting internal employees. This position requires hands-on experience in supporting PC hardware, software and internal tooling for employees. It requires working with internal ticketing tool to communicate with customers. Prepare hardware for new hires joining the company and also manage IT asset inventory
London, GBR
- Knowledge of basic network troubleshooting
- Understanding of the basic concepts of Information Systems security
- Experience providing IT support in a medium to large sized company
- Ability to identify and proactively resolve or escalate issues
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