Housing Support Assistant - Brixton, United Kingdom - Housing for Women

Housing for Women

Verified Company

Brixton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Posted:15/04/2024 09:38
Salary:
£26,250 per annum pro rata
Location:Brixton
Level:Entry Level
Deadline:30/04/2024 23:59
Hours:28
Benefits:27 days holiday; Attractive pension scheme, Perkbox, Buying and selling annual leave, Healthshield, Season ticket loan, Subsidised gym membership, Course funding and more
Job Type:PermanentOur ReConnect+ project provides supported accommodation for women leaving prison dealing with substance misuse and with complex needs, many of whom have experienced trauma and abuse in their early lives.

We are currently seeking a part-time Housing Support Assistant to join the ReConnect+ team on a permanent basis, working 28 hours per week.

This is the perfect opportunity for an individual with a background in the customer service and notforprofit sectors to play a critical support role in our vital organisation. In this engaging role, you will help to empower women leaving the criminal justice system to take control of their lives and develop a stable home environment.
As well as taking on a role with purpose and meaning, you will join a supportive team of dedicated professionals, committed to building an inclusive and supportive society.

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The Role

As a Housing Support Assistant, you will deliver exceptional support to the ReConnect+ project team at the project location and Head Office Brixton or other locations as required.

Specifically, you will support our Customer, Housing, IT and Finance teams, delivering housing support services to the project team and high standards of customer care to all project service users.
Additionally, you will:
Report maintenance issues for service users and at our locations
Help conduct H&S and property checks
Field inbound calls and manage the mail
Maintain office supplies
Assist the team in providing statistical data
Liaise with HR regarding personnel matters

About You
To be considered as a Housing Support Assistant, you will need:

Customer service experience
Experience of developing administration systems
Experience working for a nonprofit organisation
An understanding of the risk associated with Lone working
A good understanding of confidentiality, data protection and professional boundaries
Excellent admin skills including an understanding of finance matters and report writing

Experience of working with women involved in the CJS would be beneficial, as would experience of delivering a PIE / trauma-informed support service.

Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services.

Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated.

Overall Aim
To provide effective and efficient support Customer, Housing, IT and Finance support to the Haringey Project team

Key Responsibilities

Responsible for the delivery of housing support services to the project team, ensuring effective reporting to line manager as appropriate
Responsible for, high standards of customer care.
To act in accordance with the values and aims of Housing for Women
To promote and implement Housing for Women's policies and procedures

Key result areas

Housing support:

Provide high level of customer care and support to all project service users
Support the team in carrying out their Health and Safety and property checks as required
Support the team in answering telephones and taking messages
Collect, record, and distribute incoming and outgoing mail
Maintain stationery, stock and office supplies and coordinate maintenance of office equipment
Coordinate the reporting of service users and office/communal areas maintenance Repairs with L&Q, other Landlords, or HfW Head office
Assist service users in providing access for works
Support the team in coordinating statistical returns for commissioners, funders and owning landlords
Liaise with the HR department at Head office re absence, annual leave, training etc
Support service users by escorting them to appointments and groups or to carry out key tasks like shopping in the community for health, welfare and developing their independence.
Support service users to attend regular forums and contribute to the day to day running and development of the project.
Support service users in group activities including celebrations of cultural or diversity days.
Assist service users to review their accounts and refer any arrears issues to Support workers to resolve
Assisting service users in making any calls with Housing benefit/ UC to resolve benefit queries
Assisting team to prepare information for Head Office including voids information
Assist team with any financial returns
Liaise with the finance team at Head Office rega