Customer Service/employability Tutor - London, United Kingdom - JFC Training College

JFC Training College

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Customer Service/Employability Tutor

JFC Training College, Woolwich, London

35 hours per week. Hours will be between Monday to Friday - 6pm

£100-£120 per day (depending on experience)

Temporary, Fulltime

Start date:
Immediate start

About Us

JFC Training College established in 2006 is a further education private training provider offering learners a wide range of high-quality UK recognised qualifications.

Our vision at JFC Training College is to ensure every learner achieves excellence in all aspects of academy life.

We have high aspirations, both in terms of academic standards and personal development, to prepare our learners for the demands of the 21st century global workplace.

We expect every learner to excel and will provide the necessary challenge and support to make this happen.

JOB OVERVIEW - Customer Service/Employability Tutor

Customer Service Level 2 Cert (RQF)
Employability Skills Level 2 Cert (RQF)
Safeguarding, Prevent & British Values Level 2 Cert (RQF)

Main Responsibilities:

Taking full responsibility for a caseload of learners
Plan and deliver engaging classes and workshops that inspire learners to achieve
Manage and prepare learners effectively in accordance with OFSTED and Awarding Bodies requirements in teaching, learning and assessment.
Managing caseloads to ensure that KPIs are met
Undertake induction, initial assessment, diagnostic, ILP, skills scan and reviews with learners ensuring feedback provided and acted up appropriately.
Develop scheme of work, lesson plans and course resources for the delivery of the qualifications.
Monitor attendance, punctuality, and achievement setting improvement targets where standards are not met.
Delivering and managing learning of the qualifications using an eportfolio system
Embedding functional skills in the delivery of the qualification and providing the relevant support and guidance to meet the required standards of the qualification.
Support a caseload of learners through providing effective advice and guidance and training to progress into sustainable employment, work placement, apprenticeship or further education
Maintain accurate and complete tutor records, tracking, and monitoring learner progress and development to ensure high accreditation pass rates, and good retention.
Ensure that 95% of learners achieve their qualification within the agreed timescales.
Embedding British values, prevent, safeguarding, equality and diversity throughout the teaching.

CANDIDATE SKILLS - Customer Service/Employability Tutor

What we are looking for:

Experience of teaching learners aged 16+
Proven experience of teaching customer service/employability skills and workrelated learning.
Ability to use your interpersonal skills to manage relationships with individuals from a variety of backgrounds and with varying communication needs and requirements
Excellent communication and teamwork skills
Excellent time management and the ability to work to deadlines
Great administration and organisation skills
Excellent attention to detail
IT literate and competent in the use of all Microsoft Office programs and internet
Experience of using eportfolios
Knowledge and understanding of 'Safeguarding' vulnerable adults and children
Ability to cope with a challenging and varied workload

Qualifications - Customer Service/Employability Tutor

Teaching qualification at level 4 or above
Customer Service Level 2 / Business Administration Level 3/ Employability Level 1

Desirable

Assessors/Verifiers Award D32/34 / A1, TAQA, CAVA
Internal Quality Assurance Qualification, V
SEND experience
An interest in how learning can be supported and made more interesting by technology

To be eligible for this role, the potential Tutor must:

Hold the right to work in the UK
Provide two professional references.

BENEFITS - Customer Service/Employability Tutor

Good opportunities for personal and career development.
Pension Scheme.
Employee benefits such as travel discounts, gym membership.

Job Types:
Full-time, Temporary

This organisation is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment._

Job Types:
Full-time, Part-time, Temporary contract, Fixed term contract

Contract length: 3 months

Part-time hours: 35 per week

Salary:
£100.00-£120.00 per day

Benefits:

Company pension
Gym membership

Schedule:

Day shift
Monday to Friday

Application question(s):

What level of teaching qualification do you have?
What awarding body have you used for delivering customer service/employability skills

Experience:

Delivering Customer Service/

Employability Skills: 2 years (required)
- delivering SWAP programme: 2 years (preferred)

Work Location:
One location

Expected start date: 08/05/2023