Duty Officer - Clacton-on-Sea, United Kingdom - Tendring District Council
Description
TENDRING DISTRICT COUNCIL
JOB DESCRIPTION
Role Title:
Duty Officer
Post No:
Department:
Place and Economy - Economy, Culture & Leisure
Grade:5-6
Reports to:
Ass Manager - Group Operations/Centre Manager
1. JOB PURPOSE
To organise, oversee and supervise the daily operation of all activities and resources at the
Council's Sports Facilities, ensuring the health and safety of staff and customers and guaranteeing the highest standards of service. This includes the allocation of and supervision of staff to enable the smooth operation of the facility. To work on a flexible shift rota designed to meet the needs of the business. To deputise for Centre Manager as required and advised.
2. JOB ACTIVITIES
To manage the day to day operations of any of the following sports facilities:
- Clacton Leisure Centre
- Dovercourt Bay Lifestyles
- Walton on the Naze Lifestyles
- To deal positively with routine customer enquiries and adopt a positive approach to customer service
- Ensuring the highest levels of customer service are provided and maintained
- To ensure adequate staffing cover is in place to provide all scheduled activities and services in an effective and safe manner
- To support the STAFFMIS system and its functionality
- To supervise and manage staff during day to day operations
- Oversee and monitor performance and ensure that agreed standards are maintained while encouraging and developing team building
- To be responsible for maintaining high standards of hygiene and cleanliness throughout all facilities
- To act as a key holder and take responsibility for the security of all physical resources, including buildings, plant and equipment
- Attend emergency callouts outside of normal working hours
- To ensure health and safety legislation is complied with, giving operational priority to risk management
- To ensure compliance with all organisations policies, procedures and work instructions
- To support compliance with Risk Assessments via the online STITCH platform for all areas and activities
- Ensure that team members are provided with an induction inclusive of ongoing training, health and safety and to ensure a safe, clean environment at all times
- To liaise with the Centre Manager on routine and emergency repair and maintenance work
- To oversee the day to day operations of the Pool Plant to ensure required guidelines are met and records are kept up to date. Undertake routine and emergency plant and building maintenance as required
- To oversee the reconciling of end of day banking and to maintain accurate and up to date records
- Carrying out other specific nonoperational responsibilities as determined by the Centre
- Supporting other operational departments were appropriately qualified
- To support the configuration of the Leisure Management System
- To stock, clean and maintain the efficient operation of vending machines where appropriate.
- To adopt a flexible approach to work and encourage the same approach in other members of staff
- Providing visible leadership to facility staff, ensuring they are motivated and operate at a high level of both performance and efficiency
- Other duties may be required from time to time to assist in the efficient operation of the department
3. SUPERVISION AND RESPONSIBILITIES
Communicate with customers, other departments including Finance and Human Resources and outside organisations if instructed by the Centre Manager.
The work is varied and may involve changing rapidly from one task to another during the working day often under pressure and to deadlines.
The post holder should work under their own initiative and be expected to organise and supervise staff under their control.
Work to attain optimum performance in service delivery within their area of responsibility.
Seek the advice of the Centre Manager or Ass. Manager - Group Operations on difficult or contentious decisions.
The post holder will be required to work on a shift rota basis, outside of normal working hours including evenings, weekends and bank holidays.
They will also be required to cover for periods of sickness and annual leave, sometimes at short notice in order to meet the needs of the business.
4. CORPORATE RESPONSIBILITIES
Assist the Centre Manager to maintain a constant focus on service improvement within the department seeking continuous improvement in reducing costs and increasing efficiencies.
building diverse teams and encouraging organisational and individual responsibility to the community and the environment.
Manage change effectively and creatively; respond to complex and changing situations by use of creative problem solving and bring new thinking, delivery mechanisms and solu
