Computer-savvy Team Member - Wembley, United Kingdom - CCTV LINE Ltd

Description

• Answer incoming phone calls and respond to customer inquiries promptly, providing accurate information and resolving issues effectively.
• Handle customer concerns, complaints, and general inquiries, ensuring a high level of customer satisfaction.
• Utilize computer systems and software to manage customer interactions, document relevant information, and update customer profiles.
• Collaborate with team members and other departments to address complex customer issues and provide timely solutions.
• Continuously stay updated on company products, services, and policies to effectively assist customers and provide accurate information.
• Identify opportunities to enhance customer experience and provide feedback to improve processes and procedures.

• Fluent in English with excellent verbal and written communication skills.
• Proficient typing skills with exceptional accuracy.
• Strong computer literacy and ability to quickly learn new software and systems.
• Prior experience in customer service or a related field is preferred.
• Exceptional problemsolving and decisionmaking abilities.
• Outstanding interpersonal skills with a customercentric mindset.
• Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
• Flexibility to work in shifts, including evenings, weekends, and holidays if required.

• Free parking
• Onsite parking

• Monday to Friday
• Weekend availability

• Commission pay
• Performance bonus
• Yearly bonus

• Wembley, HA0 1HX: reliably commute or plan to relocate before starting work (required)

• Bachelor's (preferred)

• Digital marketing (preferred)
• Marketing (preferred)