Customer Service Representative - Winsford, United Kingdom - Thermo Fisher Scientific

Thermo Fisher Scientific

Verified Company

Winsford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation.

As part of a successful, growing global organization you will be encouraged to perform at your best.

With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Based in our Winsford facility, we work in a small customer service team, building winning relationships with our customers and colleagues.

We are the face and voice of the company, who makes the difference between an average and outstanding customer experience Responsible for ensuring customers globally receive the best support possible through processing of customer orders, ensuring on-time shipments, and being available to research and respond to all queries.

Encouraged to make process improvements, you will be a problem solver and a standout colleague keen to deliver a high level of service at all times.

What you will do:

Provide spare parts and service quotations to distributors and end users covering industries such as Pharmaceutical, Petrochemical, Iron & Steel
Sales order coordination for customers within EMEA and globally
Process customer quotations and orders and enter onto SAP.
Review order backlog and assign prioritization
Liaise with production teams on site and our USA manufacturing facility to ensure on time deliveries.
Work on own initiative on daily routine tasks as well as solving issues
Active engagement in Process Improvements
Help provide monthly metrics to Sales Management.

Minimum Requirements/Qualifications:

Possess selfmotivation, enthusiasm, and a positive cando attitude
GCSE grades (A*C/ 95) in Maths and English, A-Levels/ NVQ or equivalent.
Proficiency in Microsoft Outlook, Word, and Excel.
SAP/ERP Experience preferred.
Strong communication skills (verbal/written)
Good organizational skills and the ability to prioritize effectively
Ability to work under pressure while retaining a high degree of accuracy.
Customer Service experience in a manufacturing environment preferred

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us.

As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.