Supervisor- Onsite Technical Support - London, United Kingdom - MMC Corporate

MMC Corporate

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Supervisor - Onsite Technical Support - London/ Flexible working available

What can you expect:

Based in our London Baker Street or Tower Place offices you will be apart of a large team of 70 colleagues across the UK working closely with your London team consisting of 35 colleagues
You will manage a team of 5 to deliver high quality support service for business colleagues
An exciting role for an individual to provide Technology Support for office environments across multiple operating companies
To proactively meet with MMC business line leadership on a regular basis and report up to Senior Manager
Contribute to the improvement and enhancement of processes and procedures
Ensure Onsite Technical Support services are delivered to defined SLA's for all aspects of technology delivery

What's in it for you**:

Benefits
Excellent Pension contribution, Private Medical Insurance, Life and health cover
27 days annual leave with the opportunity to buy/sell up to 5 days per annum
Flexi Benefits
Discretionary Bonus
Corporate Discounts
Flexible working

We will count on you to:

Provide technical support and guidance to all colleagues either onsite or remotely
Ensure infrastructure systems are maintained in accordance with service owner guidelines and are in compliance with Business Continuity agreements
Perform 2nd/3rd level troubleshooting and resolution of desktop and mobility technology problems
Determine appropriate hardware and software based on corporate policy and business colleague requirements
Conduct regular team meetings and ensure that information is shared appropriately within the team
Provide coaching and mentoring to direct reports
Support and encourage diversity and inclusion policies across the team
Undertake performance and salary reviews with direct reports and work with HR managers to remediate performance issues
Provide input into improving processes and maintaining standards
Manage activities of outsourced colleagues
Participate in local office leadership meetings as appropriate
Provide expert advice and consultation to colleagues

What you need to have:

Demonstrable experience of leading, managing, mentoring and motivating an operationsfocused technical team
Strong communication and interpersonal skills
A methodical and logical approach to problem solving with a sense of ownership
Be a selfstarter who can work without close supervision

What makes you stand out:

Ability to adapt to change and learn quickly in a dynamic global organisation
Demonstrable VIP support skills
Ability to manage a team

Marsh McLennan
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.