Welfare Benefits Advisor and Coordinator - Dorchester, United Kingdom - Age UK North, South & West Dorset

Age UK North, South & West Dorset
Age UK North, South & West Dorset
Verified Company
Dorchester, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Title:
Welfare benefit - Advisor and Coordinator

Responsible to:
Information and Advice Lead officer

Location:

Hybrid Working:
Event Location, Home and Head Office (Poundbury)

Hours: 18 Hours


Contract Type:
Permanent


Salary:
£ 22,497.75-£ 23,520.38 FTE (Band D Level 1)

Advertised:
Internally/ Externally


Age UK North, South & West Dorset is an independent local charity that exists to support older people to have better lives.

We are proud of how we treat our team members and the public we support.

We believe that our team's expectations of feeling valued, supported, informed, respected and being part of a team are fundamental to being a great organisation.


About The Role
Working alongside a job share college and the lead I&A officer you will provide clear, correct, and effective welfare benefits advice to older people for Age UK NSWD; you will also support the coordination of a team of volunteer workers who visit clients in the locality and ensure the charity works within the quality standards and reporting requirements of Age UK


Key Responsibilities:


  • To provide a professional firstline response to requests for information and advice from older people in North, South & West Dorset including advising on entitlements, form filling, challenges, and appeals, on Attendance Allowance, PIP, Universal Credit, Pension Credit, and other entitlements.
  • To coordinate a welfare benefits service providing benefits advice to older people in North, South & West Dorset
  • To support a team of welfare benefits volunteers and information and advice to volunteers providing them with uptodate information, arranging training and resources to enable them to assist clients
  • To provide a professional telephone response to clients contacting the charity for advice and provide telephone cover as needed
  • To work with the I&A manager to ensure the service meets all quality standards and reporting requirements set by Age UK
  • To input data where required for reporting using appropriate software systems
  • To keep up to date with relevant laws, policies and procedures impacting on the Welfare benefits service
  • To actively participate in local and national campaigns as agreed with the Information and Advice Lead. This may include contact with local media, councillors, MP's etc
  • To provide reports as required to the Chief Officer and the board of trustees regarding the Welfare Benefits service.
  • To understand AUK NSWD policies including Health & Safety, Equal Opportunities, Confidentiality and Complaints, and carry out all tasks accordingly
  • To undertake any other reasonable duties as requested

This list is not exhaustive, you will be expected to carry out all reasonable duties requested by your line manager.

Essential Criteria:


  • Highquality administration and organisational skills
  • Friendly, enthusiastic, and positive attitude.
  • Understanding the needs of older people and the benefits available to them.
  • Previous Advice and Information experience.
  • Willingness to take on training
  • Satisfactory level of Literacy and Numeracy.

Desirable Criteria:


  • Excellent MS Office and IT skills
  • Ability to support and supervise volunteers
  • Understanding of current data protection requirements

Job Type:
Permanent


Salary:
£22,497.75-£23,520.38 per year


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Dorchester: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Work
Location:
Hybrid remote in Dorchester
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