Client Services Coordinator - Manchester, United Kingdom - BHID

BHID
BHID
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

BHID is now the UK's leading home interiors specialist, and the 'go-to' brand for high end clients who are looking to furnish any area of the home.

The business comprises three brands, Neville Johnson Furniture and Stairs, Tom Howley Kitchens and London Door Company, and employs in excess of 800 employees.


We are seeking to recruit a Client Service Coordinator in our Tom Howley department, to support our busy Client Services department in providing a first class service to all clients and support them through their experience.

The role provides a communication link between our high end discerning clients, sales, field and operational staff.


Responsibilities include:

  • Liaising with clients and staff over issues raised pre and post installation;
  • Provide prompt, courteous service to all clients;
  • Update call logging;
  • Keep office and field staff informed of key matters, reporting all incidents affecting the schedule and/or the office procedures to the department manager as they occur;
  • Assume ownership of all projects and ensure correct processing of orders in accordance with departmental systems;
  • Adhere to the departmental procedures as advised.

Key Requirements:

  • Excellent verbal and written communication skills;
  • Confident telephone manner;
  • Accuracy and attention to detail;
  • Ability to prioritise;
  • I.T. literate;
  • An organised approach;
  • Experience in the kitchen industry would be advantageous but not essential
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