Customer Service Assistant - Southampton SO FE
Only for registered members Southampton SO FE, United Kingdom
1 month ago
* This salary range is an estimation made by beBee
Job summary
Customer Service Assistant- Southampton. Perform a wide range of customer service activities, along with administrative, and basic facility management tasks; for the company, to facilitate the efficient operation of the business.
Responsibilities
- Provide primary 'front-service' support for all methods of inbound communications and enquiries, i.e. phone, email, and ensuring full and accurate customer record management notes are entered into the central database system
- Conduct all Pre-Assessment administration, e.g. sending of booking confirmation emails, chasing student documents, sending appointment reminders, sending relevant pre-assessment information to assessors, and uploading all pre-assessment documents to records and general enquiries
- Book DSA Assessments, in accordance with resource availability and effective deployment
- Conduct all Post Assessment administration, e.g. sending of needs assessment reports, retrieving and uploading all post assessment documents to records and effective query management
- Responsible for effective and successful full query management (see below point)
- To be first point of contact for all Queries; to provide confirmation of receipt of query, entering details into record; to take necessary action to provide answer/solution (predominately through liaising with Assessors) and communicate with the customer
- Monitor all Pre and Post Assessment cases/records within the system to ensure they move through the delivery stages efficiently, and chase work when needed
- Ensure the accurate and completion of customer records on the central database system
- Retrieving, uploading and sharing relevant Pre-Assessment customer documents
- Support the whole DSA needs assessment administration process in accordance with guidelines, KPIs and the company's service standards and agreements
- Prioritise workload to ensure full cover of inbound communications and planned work is completed along with day to day requirements
Job description
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