Service Delivery Executive - Leeds, United Kingdom - Softcat

Softcat
Softcat
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Service Delivery Team


This is an exciting opportunity to join a growing and high performing part of Softcat's business as a Service Delivery Executive.

The Service Delivery Team are a proficient, fast-paced, and exciting team who are committed to providing excellent customer service. We engage with customers across all business sectors on a range of services that cover multiple technologies.


Success. The Softcat Way.
It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first.

We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards.

We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.


Are you passionate about providing excellent customer experience?


As a Service Delivery Executive, you will be required to act as the first point of contact for all queries related to the support services.

This role plays a key part in the expansion of the Service Delivery Team who are focused exclusively on one of Softcat's flagship EUC support contracts.

As a Service Delivery Executive, you'll be responsible for:

  • Ongoing management of Joint team mailbox
  • Proactively managing call queue in IT Service Management tool to ensure tickets are resolved within agreed SLAs
  • Supporting the business and customers with contractual admin, provide the relevant documentation and welcome packs to successfully onboard customers to the service
  • Providing technical sessions to support the customers with setting up new devices
  • Scheduling tasks for the onsite team and understanding their need and then providing continual service improvement plans
  • Building strong relationships and rapport with several internal & external stakeholders
  • Creating monthly reports for your aligned customers and delivering regular service reviews

We'd love you to have

  • Be passionate about the delivery of customer service and relationship building
  • Strong collaboration skills with the capability to deal with a variety of communication types across varied audiences
  • Reliable with excellent time management skills to deal with conflicting priorities
  • Display initiative and ownership, whilst understanding limits of own authority
  • Excellent attention to detail
  • Ability to navigate customer & internal escalations

Work in a way that works for you


We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

In this role, we can offer the following flexible working patterns:


  • Hybrid working 3 days in the office and 2 days working from home
  • Working flexible hours flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.


Join us

  • As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate ongoing support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community._
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