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  • Assistant Manager - Liverpool City Region, England, United Kingdom - Blue Cross

    Blue Cross
    Blue Cross Liverpool City Region, England, United Kingdom

    1 month ago

    Description

    Role Overview:

    We are seeking a driven and passionate Assistant Manager – Client Services to help lead our work supporting people and pets across our Manchester rehoming, advice and behaviour unit.

    The role is based at our Radcliffe centre, which is at the heart of Blue Cross's work in Greater Manchester, providing vital services in a creative, community-focused way.

    Key Responsibilities:

    • Lead the client services team to deliver exceptional care from first enquiry through to adoption or other support
    • Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey
    • Use data and insights to shape services and continuously improve client experience
    • Collaborate with the local leadership team to meet targets and drive pet welfare outcomes
    • Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and promoting pets in our care

    This is a permanent, full-time role, working 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays.

    About You:

    • You have significant experience of managing a team and delivering high-level client service
    • You understand what it takes to match pets with new homes and are passionate about delivering an outstanding client experience
    • You're a natural leader, able to bring out the best in your team, supporting and coaching them to grow
    • You thrive in busy environments, communicating clearly with people from all walks of life

    If you're passionate about animal welfare and want to make a real difference, please apply today.

    Our Benefits:

    • Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
    • Programmes for physical and mental wellbeing support
    • Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
    • Free physiotherapy advice and face to face intervention
    • Health cash plan
    • Unlimited access to an employee assistance programme
    • Pension scheme with enhanced employer contribution
    • Professional fees paid with Continuing Professional Development and personal development support.
    • Life assurance
    • 20% discount on Pet Plan pet insurance
    • Enhanced family friendly policies
    • Recognition scheme
    • Annual volunteer days
    • Charity worker discounts across a variety of retailers

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Assistant manager