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- Lead the client services team to deliver exceptional care from first enquiry through to adoption or other support
- Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey
- Use data and insights to shape services and continuously improve client experience
- Collaborate with the local leadership team to meet targets and drive pet welfare outcomes
- Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and promoting pets in our care
- You have significant experience of managing a team and delivering high-level client service
- You understand what it takes to match pets with new homes and are passionate about delivering an outstanding client experience
- You're a natural leader, able to bring out the best in your team, supporting and coaching them to grow
- You thrive in busy environments, communicating clearly with people from all walks of life
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Free physiotherapy advice and face to face intervention
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
Assistant Manager - Liverpool City Region, England, United Kingdom - Blue Cross
Description
Role Overview:
We are seeking a driven and passionate Assistant Manager – Client Services to help lead our work supporting people and pets across our Manchester rehoming, advice and behaviour unit.
The role is based at our Radcliffe centre, which is at the heart of Blue Cross's work in Greater Manchester, providing vital services in a creative, community-focused way.
Key Responsibilities:
This is a permanent, full-time role, working 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays.
About You:
If you're passionate about animal welfare and want to make a real difference, please apply today.
Our Benefits:
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Assistant Manager
Slim Chickens - Boparan Restaurant Group- Liverpool City Region, England, United Kingdom
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Assistant Manager
Zachary Daniels- Liverpool City Region, England, United Kingdom
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Assistant Kitchen Manager
Revolucion De Cuba (The Revel Collective)- Liverpool City Region, England, United Kingdom
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Assistant Store Manager
Swarovski- Liverpool City Region, England, United Kingdom
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Assistant Store Manager
BoF Careers- Liverpool City Region, England, United Kingdom
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Assistant Management Accountant
Agility Resoucing- Liverpool City Region, England, United Kingdom
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Assistant Community Manager
Integro Partners- Liverpool City Region, England, United Kingdom
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Anthropologie Assistant Store Manager
Urban Outfitters- Liverpool City Region, England, United Kingdom
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Global Assistant Procurement Manager
Manpower- Liverpool City Region, England, United Kingdom
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Assistant Restaurant General Manager
KFC UK- Liverpool City Region, England, United Kingdom
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Global Assistant Procurement Manager
Manpower UK Ltd- Liverpool City Region, England, United Kingdom
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Private Client Assistant Manager
Hays Taxation- Liverpool City Region, England, United Kingdom
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Trainee Assistant Site Manager
PROPELLUM TAYLOR WIMPEY- Liverpool City Region, England, United Kingdom
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HSEQ Manager
Nicholas Associates Group- Liverpool City Region, England, United Kingdom
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Workshop Engineer
Nicholas Associates Group- Liverpool City Region, England, United Kingdom
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Assistant Quantity Surveyor
IONIC Recruitment- Liverpool City Region, England, United Kingdom
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Accounts Assistant
Agility Resoucing- Liverpool City Region, England, United Kingdom
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Learning Support Assistant
Reeson Education- Liverpool City Region, England, United Kingdom
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Kitchen Team Leader
The People's Pub - Stonegate Group- Liverpool City Region, England, United Kingdom
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Project Management Apprentice
Getting In Limited- Liverpool City Region, England, United Kingdom
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Assistant Accountant
NC Associates- Liverpool City Region, England, United Kingdom