Apprentice Administrator at Caistor Health Centre - Grimsby Institute Apprenticeships

Grimsby Institute Apprenticeships

Verified Company

Caistor, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Working week
Shift patterns tbc - operating hours are Monday-Friday 8.00am-6.30pm

Total hours per week: 30

What will the apprentice be doing?

The duties and responsibilities to be undertaken by members of the practice team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels.

As an apprentice you will be required to undertake the Business Administration Level 3 qualification in conjunction with Grimsby Institute.

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Making appointments to see the doctors, practice nurse, health visitor or midwife
Entering repeat prescriptions onto the computer, printing out and ensuring that these are presented to the doctor for signing
Explaining practice procedures
Receiving and recording requests for home visits and notifying the doctors appropriately
Opening up/lockingup of practice premises and maintaining security in accordance with Practice protocols
Receiving and booking requests for ambulance transport when necessary
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and restock consulting rooms as required
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Filing hospital reports and letters in patients notes daily
Ensuring all new patients and temporary residents have correctly completed. registration forms before seeing the doctor
Receive specimen/samples ensuring that sufficient patient identification details are entered on the appropriate form to aid identification
Ensuring that any unresolved, outstanding matters are passed on to incoming colleagues
Ensuring that the office is tidy for incoming colleagues
Restoring telephone services to normal daytime use, when required
Pulling of medical records as required and filing away.
File letters and results
Ensure that all recalls are completed either by telephone call or by letter
Ensure that surgery sessions are put on to the computer in advance
Attend ancillary and other staff meetings and training courses as required
Scanning and assigning of letters
New patient registrations
Making up of Patient Records
Assisting with the preparation of Insurance/Solicitor reports
Data entry work including READcoding
Completing any tasks that are sent through system one
Communicating with patients eg: New baby letters, bereavement letters
Any other duties as may be required from time to time

Eg:
Dashboard.
E-Consult

Assist the medical secretary with letters and hopsital referrals
Arranging meetings where required and the chairing and taking of minutes of meetings

What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administrator Apprenticeship Standard
A bespoke programme of technical and vocational learning
Functional skills in maths and English*if applicable

As a Business Administrator Apprentice your course will be delivered within the workplace, you will not be required to attend the Grimsby Institute during the delivery of the programme.

What is the expected career progression after this apprenticeship?
Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry based training

Requirements and prospects

Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications
GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

About the employer
Caistor Health Centre provides medical services to the community in Caistor and the surrounding area. The practice delivers a wide range of medical and clinical services while always prioritising patient wellbeing and welfare.

Job Types:
Full-time, Apprenticeship

Salary:
£8,236.80 per year

Schedule: