Multisite Police Contact Enquiry Officer - Ham, United Kingdom - Hampshire Constabulary

Hampshire Constabulary

Verified Company

Ham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Details:

Location:

There are two positions available, one will be contracted to work at Eastern Police Investigation Centre Portsmouth, and one will be contracted to work at Northern Police Investigation Centre Basingstoke.

Both positions will be required to travel to multiple locations within Hampshire & the Isle of Wight.

Salary:
Scale 5, £27,789 - £29,874 per annum (12.5% shift allowance plus an additional 18.83hrs per month weekend enhancement). Mileage will also be paid for travel to locations other than your contracted place of work.

Hours: 37 hours per week

Contract:
Full-time and permanent.

Closing Date:
Sunday 3rd March 2024 at 23:59
**Please note that the interviews for the role are expected to take place on 11th / 12th March and will be conducted online via Microsoft Teams.

About the Role:

Hampshire & Isle of Wight Constabulary's purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent and ethical policing and to enable us to keep our communities safe by relentlessly pursing criminals and putting our victims first, all through exceptional local policing.

Currently located in 15 police stations across the County, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders.

Police Contact Enquiry Officers are responsible for providing efficient and effective front counter service to members of the general public.

As a Multi-Site PCEO, you will be required to travel to other locations on any rostered working day, in order to provide cover at any front counter location in Hampshire and the Isle of Wight.**- Are qualified to QCF Level 2 or has comparable work experience.

Are able to critically assess enquiries and gather information through face to face contact, telephone call backs and electronic systems.
Have a full UK driving license _(please note that you will routinely need access to your own vehicle with business insurance. Use of pool cars may also be available for travel between different locations but cannot be relied upon)._
Have proven experience of working in a busy customer / public service environment.
Have paperbased and electronic clerical skills including experience of creating high volumes of varied documentation.
Feel confident dealing with confidential and sensitive matters.
Have knowledge of Windows based Microsoft software and can confidently use IT equipment.

For further information about this role, please view the Role Profile here and a Further Information sheet, Portsmouth Basingstoke

Working as a Police Contact Enquiry Officer, you will attract benefits including, but not limited to:

24 days annual leave;
Competitive pension scheme;
Excellent wellbeing support including access to the Employee Assistance Programme;
Retail, food and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card; and
Fantastic career progression including development and secondment opportunities.

How to apply
In addition, you will be required to provide evidence against the following competencies;

We are emotionally aware Level 1

We take ownership Level 1

We are Collaborative Level 1

We analyse critically Level 1

Transparency

Contact details for an informal discussion:

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve.

We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations.

We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.