Customer Experience Specialist, UK - United Kingdom
Only for registered members United Kingdom
1 week ago
Job summary
The Customer Experience Specialist will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past due accounts.- Leverage exceptional written communication skills to negotiate and interact effectively with customers via email, SMS and live chat.
- Handle inbound customer communications through live chat, email, text message and phone calls.
- Assess and understand customers' situations to negotiate effectively and guide them toward favorable resolutions.
Job description
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