Knowledge & Learning Lead - London, United Kingdom - Financial Conduct Authority

Financial Conduct Authority

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Knowledge & Learning Lead

Location

Edinburgh / Leeds / London

Salary

National ranging from £55,000 -£70,000 and London from £60,000 - £75,000

About Authorisations

Authorisations is the first point of contact for firms and individuals who want to undertake regulated financial services in the UK.

We are responsible for protecting the 'gateway' by ensuring firms and individuals meet our standards. Our primary focus is to protect consumers and proactively prevent harm to consumers and markets.

The Division's strategy is to make good decisions, efficiently, by professional and motivated staff, to ensure that we have satisfied customers and partners who respect us.

The Operational Excellence team is central to executing the Divisions' business strategy our purpose is to enable the division to deliver value effectively and efficiently.

We do this through the provision of operational control, data insights, best practice, and compliance rigour. Our activities include Quality Assurance, MI & Analytics, Business Improvement, Process Governance, Risk and Workforce Planning. We are a friendly and highly motivated team, passionate about the work that we do.

What will you be doing- Accountable for the effective development and management of the division's knowledge framework & leaning strategy- Own the Knowledge management process including driving knowledge creation, amending, and updating knowledge articles, and turning information into knowledge articles- Drive best practices and innovation - improve the way we design knowledge tools to make them more accessible easier to follow, navigate and search- Implement and manage governance procedures around all knowledge and leaning materials- Design and own divisional learning and development pathways including how we assess and measurement capabilities- Accountable for the centralisation of knowledge and training documentation, setting standards for content, tone, style etc.

as well as templates, meta data, abstracts etc

What you will get from the role- Opportunity to develop knowledge management framework and learning strategy from the ground up- Work in an influential fast-paced and intellectually challenging environment, within a supportive and friendly team- Undertake interesting, challenging and rewarding work, helping the division to add public value and deliver its operational objectives- You will have the opportunity to develop and share your experience and expertise, while working in a team passionate about developing capability and experience in the divisions- You will gain a solid understanding of Authorisations and the important work we do with exposure to a range of stakeholders in and out of Authorisations

Core benefits that you will receive as standard are:

25 days holiday per year plus bank holidays (pro-rata)
Private healthcare with Bupa
A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age
up to 12% a month once you reach age 35)
Life assurance of eight times your basic salary
Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you will have

Minimum- Experience in designing and implementing knowledge management and/or learning/training strategy that drives results- Evidence of delivering change and managing stakeholder requirements and expectations- Significant experience of influencing and delivering through others

Essential- Excellent written and oral communication skills with ability to analyse, present and explain issues in a comprehensive and concise manner- Role-specific know-how, transferrable skills, elements of core skills and behaviours that are essential to the role, referring to our- Capability Framework
- as a source of information to help you design your criteria

Experience of change ownership i.e. conducting exploratory work, designing, implementing and embedding innovative solutions, and evaluating outcomes to improve the effectiveness of knowledge sharing and capabilities
Experience of leading cultural/mindset change
Ability to analyse and articulate complex information concisely (verbally and written)
Experience of working on own initiative including foreseeing issues and working under pressure to tight deadlines whilst maintaining accuracy
Dynamic and forward thinking, with excellent initiative to diagnose problems and propose solutions
Ability and willingness to adapt to change, positively embracing new approaches
Experience in the financial services industry

About the FCA

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive.

We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-