Quality Control Manager - Swindon, United Kingdom - Arval UK Ltd

Arval UK Ltd

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Quality Control Manager

Collections:

Swindon/Hybrid**
About the role

In this brand new role, you will manage a comprehensive testing programme that provides assurance over the Collections process being delivered to Arval UK customers.

You will be responsible for completing Quality Assurance testing whilst continually looking for programme improvements. In addition, you will produce the governance MI (Management Information) packs for the Head of Collections.

This role will see you working within Collections, reporting to the Head of Collections, but also working closely with the Compliance, Legal and Operational Risk teams too

Key responsibilities will include:

Design, implement and manage the Collections Quality Assurance Framework
Perform specific Quality Assurance testing, root cause analysis, action planning and report results/outputs
Accomplish Quality Assurance objectives by monitoring, reviewing, and enforcing policies and procedures
Prepare quality documentation and reports by collecting, analysing, and summarizing information and trends
Support the Collections Team process owners with action plans
Monitor & manage performance and behaviours to ensure consistent and successful delivery in line with department vision & strategy, objectives and quality standards

What's in it for you?

This role is comes with a basic salary range of
£50,000 to £60,000 and being at pay zone level B3, an additional
£8,900 (max) bonus + company car/ £6,000pa cash allowance.

We operate a
hybrid working option, which means you can equally (50:50) split your time between our office in Swindon and home once you are fully up to speed.

You will also enjoy the outstanding benefits including;

Family Private Healthcare (AXA PPP)
Life Assurance
Company Pension scheme
A range of personal flexible benefits
25 days holiday, your birthday off plus bank holidays
Free Parking (when onsite)
Free Gym onsite
Access to great discounts on our products and services
To celebrate your 1st year you can enjoy a 1⁄2 holiday or a £75 Love2Shop voucher
Paid eye tests and £50 towards your lenses
Volunteering days
Charity Fundraising

About You

To be considered for this role, you will need to demonstrate a strong working knowledge of the UK regulatory environment and what constitutes fair customer outcomes, in line with Consumer Duty regulations.

Experience within Collections is also important. Leasing experience would be icing on the cake.

From a technical perspective, you will be familiar with 3 lines of defence, operational risk and control management principles. Particularly with regards frameworks, policies, methodology and systems.

You will also have detailed experience of Quality Assurance and control testing across audits, quality checking, assurance reviews, and root cause analysis whilst defining actions to prevent re-occurrence of failures.

Gifted at manoeuvring politically to Exec level, your ability to develop meaningful strategic relationships with ease will be evident. You will understand the regulatory and corporate landscape and have the necessary credibility, charm and robustness to succeed.

Key skills required:

High level understanding and experience within a UK regulatory environment affecting consumer finance
Strong familiarity within Collections teams
Background in a Quality Control position
Comprehensive Quality Assurance history
Leasing experience (ideally)
Politically savvy
Relationship expert with finely tuned influencing skills

Application process
Applicants invited to the "next stage" will complete an online video screen. This way, you can tell us all about yourself, before we shortlist who to select for interview. You will be able to do this on your mobile phone, tablet or laptop 24/7, giving you complete flexibility.

We will then run a two-stage interview process in Swindon.

About Us
We are Europe's No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose.

We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry.