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Recalls Administrator - Workington, United Kingdom - James Street Group Practice

James Street Group Practice

Verified Company

Workington, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Recalls Administrator

Location:
Workington

Hours:
Various

Salary:
£10.42 PH (A2 Role Profile)

Responsible to:
Senior Administrator / Operational Service Manager

Role Purpose
Workington GP Practice have an exciting opportunity for an enthusiastic individual to join us as a Recalls Administrator.

As a Recall Administrator you will need to be an effective and efficient communicator to be able to undertake and prioritise a variety or administrative duties.

Job summary

The post holder will work within a supportive administrative team to support the recalls of patients with a chronic disease.

You will be required to carry out searches, audits and recalls as required by the practice to support maximal achievement in QOF and other practice targets.

Role of Department

Providing dedicated day to day administrative support to the wider team and ensure all administrative and clerical requirements are provided in a timely and efficient manner.

Duties and Responsibilities

Duties will include, but are not limited to:

LTC condition recall, creation, searches & booking
Creation of QOF LTC lists. Both text and letter versions
Running of month of birth searches. As per calendar for ensuring adequate invitation time ahead of birth month
Baby immunisations
Ensuring booked before due
Contact for overdue imms
Coding of under 5 registration imms history
Floreys
Sending pre appointment questionnaires
Saving of questionnaires
Online appointment
Booking checking for inappropriate items such as early smears
Diary date system
Creation of new diary date follow up entries from tasks
Running of searches of due & overdue diary date entries
Contacting patients to book due diary date entries
Housekeeping of diary date system
Use of diary date completer
Checking & downloading of ICE results to complete diary dates

- medication bloods

Overdue searches & booking, DOAC, DMARDS, various others
Enhance service activity checking
Running of quarter reports
Checking/correcting of coding issues for payment
Ardens case finder reports
Production of report lists
Liaising with GP's to address reports
Correction of minor coding issues
Flu programme
Creation of lists. Both text and letter versions
Payment searches
Pharmacy vaccination corrections
Covid
Creation of lists. Both text and letter versions

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Provide support for Service Delivery Leads where required.

Health and safety
The post holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control Policy

This will include:

Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role

Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development
The post-holder will participate in any training programme im