Contact Centre Operator - Cardiff
1 month ago
Job summary
We are working closely alongside a Local Authority in Cardiff to assist with the appointment of a Contact Centre Operator on a 3-month contract likely to be extended at clients discretion. The role supports the delivery of a 24/7 telecare and contact centre service providing timely assistance reassurance and coordination of appropriate support services.
Responsibilities
- Receive and respond to emergency priority and welfare calls from elderly and vulnerable customers
- Make outbound and inbound welfare calls to service users
Job description
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