Customer Service Specialist - Burnley, United Kingdom - Fleming & Howland Ltd.

Description

Fleming & Howland is a boutique furniture maker with a high level of expectations when it comes to quality and service.

We primarily sell direct to consumer and so setting client expectations in advance with continuous nurturing is crucial. We need to provide a service that surpasses the norm by going above and beyond.


The Position:

Much time will be spent improving processes, providing solutions and increasing efficiency throughout the complete sales cycle. Being proactive, creative and innovative are prerequisites for this job.


About You (_essential_
)

• Proficiency with Microsoft Office and ticketing/CRM platforms. Exceptional IT skills with the ability to quickly pick up new systems.
• An understanding of the importance of quality customer service and how critical behaviours impact the customer experience.
• Proven experience working within a customer service position to a very high level.
• Attention to detail with quick learning abilities and methodical approach.
• Take ownership with a positive attitude and a drive to be proactive.
• Confident attitude with excellent English both verbal and written.
• Ability to work independently in a quiet environment.
• Ability to work without too much direction following training.
• A genuine interest in the interior design, luxury, or furniture industry.

About You (_advantageous_
)

• Experience with interiors and/or luxury products.
• Previous experience dealing with global repair and logistics companies.
• An understanding of export documentation and crossborder selling.
• German or French as a second language.

If you think you would enjoy working with a British designer and manufacturer to provide the best support to high-end clientele, this is a unique opportunity to join a growing business with exciting prospects.

Building For Everyone

Our team inspires great ideas, drives new plans forwards and helps make Fleming & Howland a fantastic place to work.

Fleming & Howland is committed to continuing to make diversity, equality, and inclusion part of everything we do, from how we build our products to how we build our workforce.

Job Types:
Full-time, Permanent


Salary:
£26,000.00-£32,000.00 per year


Benefits:

• Flexitime
• Profit sharing

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Experience:

- customer service: 3 years (required)

Work Location:
Hybrid remote in Burnley, BB11 5NA