Customer Experience Coordinator - Bolton, United Kingdom - Bolton at Home

Bolton at Home

Verified Company

Bolton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job reference

BH000474

Date posted

19/01/2023

Application closing date

26/01/2023

Salary

Grade 4 - £27,883 - £32,096

Package

FTC (12 Months) Full Time (36 Hours)

Contractual hours

36

Basis

Full time

Job category/type

Customer Service

Job description

What is the purpose of the role?

Working in a busy customer focused contact centre, the purpose of the Customer Experience Coordinator is to provide preventative complaints, feedback and enquiry services, in addition to ensuring organisational compliance for complaints and customer feedback processes.

Why is the role important?

The role is based within the busy Multi Channel Contact Centre and is responsible for providingour customers with excellent levels of service in an empathetic and caring way.

It is responsible for ensuring learning from customer feedback, suggestions and complaints is embedded to help shape service reviews and improvements throughout the organisation.

For more information, please view the Role Profile

All initial offers of employment will normally be made at the minimum of the relevant pay grade. Each year an annual increment will be applied until you reach the top of the grade._