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  • Reception / Facilities Supervisor (Workplace Supervisor) - Belfast - Mitie

    Mitie
    Mitie Belfast

    2 months ago

    £45,000 - £55,000 (GBP) per year *
    Description

    Job Overview


    Responsible for the smooth running of various day to day activities, including workplace hosts roles; dealing professionally with external and internal clients, both face to face and via the telephone and ensuring the team deliver an exceptional guest experience successfully.

    Monday - Friday

    Full time - 40 hours a week

    working hours between 8am -6pm

    Main Duties

    Client & Guest Experience

    • Lead the Hosts team to deliver seamless, high-quality guest experiences aligned with service expectations.
    • Lead the proactive identification, reporting, and investigation of near misses, incidents, and hazards.
    • Oversee daily operational activities to uphold a secure, accessible, and regulation-compliant workplace, ensuring alignment with health, safety, and legal standards
    • Lead by example in operational delivery, ensuring team adherence to SLAs and company protocols. Facilitate ongoing training to embed best practices and continuous improvement
    • Act as the primary point of contact for day-to-day client interactions, ensuring prompt resolution of queries and clear communication.
    • Build professional relationships with key stakeholders to understand and meet individual requirements.
    • Ensure all guests receive a warm welcome and consistently excellent service.

    Meeting Rooms & Events

    • Manage end-to-end delivery of meeting room and event services, including AV audits, hospitality, and bookings.
    • Coordinate large-scale meetings and events (e.g. senior management or group-wide events), including setup and support.
    • Liaise with Hosts to ensure meeting rooms are prepared and events run smoothly, occasionally supporting early morning or evening events.
    • Assist with hospitality duties such as waitressing, serving drinks, and managing registration desks.
    • Maintain and update the NFS room booking system, ensuring accurate entries and diary updates.
    • Ensure all meeting room requests are fulfilled in line with SLAs and clients are kept informed.
    • Oversee timely and accurate delivery and collection of hospitality orders.

    Operations & Service Delivery

    • Utilize CAFM, NFS, and other platforms to manage service requests, bookings, and reporting.
    • Monitor SLAs and performance metrics to identify trends and drive service improvements.
    • Conduct daily floor walks, meeting room checks, and consumables audits, ensuring issues are actioned and tracked.
    • Resolve operational issues and escalate where necessary.
    • Maintain high standards to consistently exceed customer expectations.
    • Coordinate all workplace tasks, ensuring clear communication and adherence to requirements.

    Team Leadership & Development

    • Lead and develop a high-performing team, setting SMART objectives and supporting growth through PDPs, PIPs, and training plans.
    • Manage recruitment, onboarding, and training of new starters.
    • Arrange weekly team rosters and cover, monitor attendance, and validate timesheets.
    • Conduct regular 1-to-1s and team meetings, promoting a positive and collaborative team spirit.
    • Ensure team compliance with site rules, appearance standards, and uniform policies.
    • Address people-related matters proactively, aligned with company values and the One Code.

    Health, Safety & Compliance

    • Deliver monthly Toolbox Talks and ensure training records are up to date.
    • Ensure team members are fully compliant with QHSE Site File and SOPs.
    • Report and escalate maintenance, IT, or health and safety concerns promptly.
    • Support implementation of evacuation procedures and health & safety briefings for guests.
    • Maintain cleanliness and upkeep of allocated areas.

    Technology & Administration

    • Provide IT assistance and ensure AV equipment is set up for meetings.
    • Use Excel, Word, and other tools for data entry and communication.
    • Ensure visitors are logged into the building database accurately.
    • Submit weekly/monthly MI reports in a timely manner.

    Business Development & Strategy

    • Contribute to service improvements and business development initiatives.
    • Maintain awareness of Signature and outsourced service offerings.
    • Support internal/external audits, ISO accreditations, and readiness for bids and tenders.
    • Champion workplace policies such as the clear desk policy and best practice standards.

    Professional Conduct

    • Uphold confidentiality, integrity, and the values of Signature and TLT.
    • Demonstrate a positive, professional, and courteous manner at all times.
    • Communicate effectively with all stakeholders and act as the central contact for service lines, contractors, clients, and guests.
    * This salary range is an estimation made by beBee
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