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- Lead the Hosts team to deliver seamless, high-quality guest experiences aligned with service expectations.
- Lead the proactive identification, reporting, and investigation of near misses, incidents, and hazards.
- Oversee daily operational activities to uphold a secure, accessible, and regulation-compliant workplace, ensuring alignment with health, safety, and legal standards
- Lead by example in operational delivery, ensuring team adherence to SLAs and company protocols. Facilitate ongoing training to embed best practices and continuous improvement
- Act as the primary point of contact for day-to-day client interactions, ensuring prompt resolution of queries and clear communication.
- Build professional relationships with key stakeholders to understand and meet individual requirements.
- Ensure all guests receive a warm welcome and consistently excellent service.
- Manage end-to-end delivery of meeting room and event services, including AV audits, hospitality, and bookings.
- Coordinate large-scale meetings and events (e.g. senior management or group-wide events), including setup and support.
- Liaise with Hosts to ensure meeting rooms are prepared and events run smoothly, occasionally supporting early morning or evening events.
- Assist with hospitality duties such as waitressing, serving drinks, and managing registration desks.
- Maintain and update the NFS room booking system, ensuring accurate entries and diary updates.
- Ensure all meeting room requests are fulfilled in line with SLAs and clients are kept informed.
- Oversee timely and accurate delivery and collection of hospitality orders.
- Utilize CAFM, NFS, and other platforms to manage service requests, bookings, and reporting.
- Monitor SLAs and performance metrics to identify trends and drive service improvements.
- Conduct daily floor walks, meeting room checks, and consumables audits, ensuring issues are actioned and tracked.
- Resolve operational issues and escalate where necessary.
- Maintain high standards to consistently exceed customer expectations.
- Coordinate all workplace tasks, ensuring clear communication and adherence to requirements.
- Lead and develop a high-performing team, setting SMART objectives and supporting growth through PDPs, PIPs, and training plans.
- Manage recruitment, onboarding, and training of new starters.
- Arrange weekly team rosters and cover, monitor attendance, and validate timesheets.
- Conduct regular 1-to-1s and team meetings, promoting a positive and collaborative team spirit.
- Ensure team compliance with site rules, appearance standards, and uniform policies.
- Address people-related matters proactively, aligned with company values and the One Code.
- Deliver monthly Toolbox Talks and ensure training records are up to date.
- Ensure team members are fully compliant with QHSE Site File and SOPs.
- Report and escalate maintenance, IT, or health and safety concerns promptly.
- Support implementation of evacuation procedures and health & safety briefings for guests.
- Maintain cleanliness and upkeep of allocated areas.
- Provide IT assistance and ensure AV equipment is set up for meetings.
- Use Excel, Word, and other tools for data entry and communication.
- Ensure visitors are logged into the building database accurately.
- Submit weekly/monthly MI reports in a timely manner.
- Contribute to service improvements and business development initiatives.
- Maintain awareness of Signature and outsourced service offerings.
- Support internal/external audits, ISO accreditations, and readiness for bids and tenders.
- Champion workplace policies such as the clear desk policy and best practice standards.
- Uphold confidentiality, integrity, and the values of Signature and TLT.
- Demonstrate a positive, professional, and courteous manner at all times.
- Communicate effectively with all stakeholders and act as the central contact for service lines, contractors, clients, and guests.
Reception / Facilities Supervisor (Workplace Supervisor) - Belfast - Mitie
Description
Job Overview
Responsible for the smooth running of various day to day activities, including workplace hosts roles; dealing professionally with external and internal clients, both face to face and via the telephone and ensuring the team deliver an exceptional guest experience successfully.
Monday - Friday
Full time - 40 hours a week
working hours between 8am -6pm
Main Duties
Client & Guest Experience
Meeting Rooms & Events
Operations & Service Delivery
Team Leadership & Development
Health, Safety & Compliance
Technology & Administration
Business Development & Strategy
Professional Conduct
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Cash Processor
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Community Centre Assistant Supervisor
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Area Manager | CCS0331
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Night Supervisor
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Joiner
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Joiner
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