IT Service Desk Assistant - Bristol, United Kingdom - TVS Supply Chain Solutions

TVS Supply Chain Solutions
TVS Supply Chain Solutions
Verified Company
Bristol, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Purpose:


To provide IT infrastructure and system administration support for the LCST Team Leidos contract.

Main Duties & Responsibilities:


  • Windows OS Support (8.1/10/11)
  • Server Support (Microsoft Server 2012 onwards)
  • Provide high quality support within the Team Leidos environment and within the scope of TVS responsibilities
  • Operate within ITIL service management framework with particular focus on Incident, Problem, Change and Release

Operational support

  • Own incidents, service requests and change requests to resolution
  • Provide excellent customer service to all staff
  • 1st and 2nd line support to internal/external customers
  • Provide timely and appropriate escalations to 2nd and 3rd line support where required
  • Own and manage faults reported to third parties, maintaining communication updates with the customer throughout
  • Assist with the procurement, build/configuration of laptops, tablets and all other IT equipment
  • Promote IT Best Practice and increase knowledge of core systems in the user community
  • Assist with ad hoc IT projects
  • To follow, create and maintain work instructions, audit controls and asset management databases

Knowledge, Skills, Qualifications and Experience:


  • Advanced Windows Desktop and Server knowledge
  • Working knowledge of infrastructure and networking
  • Implementation of deployments
  • Active Directory management
  • Experience with AWS
  • Excellent communication skills both written and verbal
  • Good customer service skills
  • Building Relationships
  • Team working
  • Customer Focused
  • Enthusiastic and motivated selfstarter
  • Problem solving
  • Professionally assertive when required
  • Proactive mindset
  • Ability to prioritise workload, consistent with business priorities
  • Willingness to learn and grow within a busy IT department

Your package will include:


  • Competitive Salary and pension scheme with life assurance
  • 25 Days Holiday (plus 8 statutory Bank Holidays)
  • Employee Assistance Programme supporting wellness with immediate access to:
  • GP consultation and second opinions
  • Mental health support
  • Financial and Legal support
  • Wellbeing and healthy living support
  • Employee referral scheme with financial reward
  • Professional Membership and Study Sponsorship
  • Pass scheme (£100 to undertake training of your choice)
At TVS SCS we encourage and support our employees to realise their potential.

They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.


Where we are:


TVS are operating as part of Team Leidos, a team of defence and logistics specialists, supporting a major transformation contract providing an end to end supply chain service delivering commodity and inventory savings to the UK Ministry of Defence.


Based at Emersons Green we are now recruiting for a Category Manager working for TVS at the Team Leidos offices at Emersons Green in Bristol as part of a vibrant and dynamic team, committed to transforming the way the MOD works.


Please note we work on a hybrid model working at Emersons Green, Bristol Therefore, you must be located within reasonable commuting distance to Bristol.


About TVS:


TVS supply chain solutions are a global provider of outsourced supply chain management solutions, delivering real change to our customers across a wide range of sectors including the MOD, Utilities organisations, beverage companies, automotive and the rail industry.

TVS internationally have an annual turnover in excess of $8billion and employ over 39,000 employees across the globe.

The company has a strong growth strategy and ethos for continuous improvement, to enable the continued delivery of world class service to its customers, which remains cost effective and Industry leading.

TVS have signed the Armed Forces covenant and are a forces friendly employer.


Benefits:


  • Casual dress
  • Company events
  • Company pension
  • Onsite parking
  • Referral programme
  • Sick pay
  • Wellness programme
  • Work from home

Schedule:

  • Monday to Friday
More jobs from TVS Supply Chain Solutions
See all jobs of TVS Supply Chain Solutions