Call Centre Representative - Southampton, United Kingdom - CONNECTED L GROUP

CONNECTED L GROUP

Verified Company

Southampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently seeking a motivated and customer-focused individual to join our team as a Call Center Representative.

As a key member of our customer service department, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products/services.

Duties:

Answer incoming calls and respond to customer inquiries in a professional and courteous manner
Provide information about products and services, take orders, and resolve any issues or complaints
Perform data entry tasks accurately and efficiently
Utilize phone etiquette skills to ensure positive customer interactions
Upsell products or services to customers when appropriate

Qualifications:

Excellent verbal communication skills in English
Ability to analyze customer needs and provide appropriate solutions
Strong interpersonal skills to effectively communicate with customers and colleagues
Proficient in data entry with a high level of accuracy
Multilingual abilities are a plus
Ability to work in a fastpaced environment and handle high call volumes
Flexibility to work various shifts, including evenings, weekends, and holidays